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OxygenPlus Medical (oxygenplusmedical.com) has 196 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingShowing 4 reviews with 2 stars · Clear filters
Annette B.
I’m giving two stars because it took almost 3 weeks for me to get my product. Then one of the filters ( most important one ) wasn’t the same as the one in my machine, it is smaller about 3/4 of the size. I did call and the guy said I could still use it.
Ralph M.
Thanks for the advice on how to clear the colon code.
Luther D.
Still waiting for my order - been 4 wks
Response from OxygenPlus MedicalFeb 29, 2020
We are sorry for the delay! We have been very open with our communications on this order. Since you ordered a new machine, it is subject to any manufacturer delays. I am sure you have heard of the Coronavirus and the delays it has caused in not only finished goods, but also items on a component level. This has caused abnormal delays in almost ALL new oxygen concentrators. Including your Devilbiss 10LPM machine. We have given you the proposed ship date from the manufacturer, to which your reply was "ok". We have heard of no changes since then. Again, we apologize for the delay, but this is completely out of our control. Just bad luck that the unit you purchased is on a country wide backorder until China opens it's supply lines after this virus is contained.
Richard B.
Placed order on 12/18. rcvd ack. on 12/19 rcvd message stating due holiday schedule NO. shipments until after 1/6 due closure. Tben got msg stating Fedex issued pckup order on 12/18 for pickup on 12/27 for est delivery on 12/30. Fedex had no record of pickup until I caled on 12/30 afternoon & foud closed until 1/6. Left uncomplimentary mesage about "service". Two hoirs later Fedex said just picked up machine est del 1/2. Arrived!!! Well packaged. Clean. Works. Lousy customer interface (auto computer input???)
Response from OxygenPlus MedicalJan 11, 2020
Hello sir, and we are sorry to see this review. We wish you would have contacted us so we could explain the situation. Our website, and all subsequent follow up emails to our customers made it pretty clear that any orders placed during this time would be delayed past our 3-5 day lead time, since FedEx shipping delays were a big problem this year, and also because we would be closed for the holidays. We did not hold any punches there, and I am sorry you never saw any of those notices. With that being said, we did not want our customers to wait too long for their orders, and we actually came in during our vacation to process some orders, yours included. For a package to be received 4 days before it was even supposed to ship, I think would be pretty good customer service and warrant more than a 2 star review. In the end, we are happy that you got your machine, and seem happy with it.