OXOReviews of oxo.com

No more parchment paper waste! These silicone baking mats are completely non stick and rinsed clean in seconds

Update to original review: I received the order and called OXO about returning the product. Reached live support immediately who sent me a return label. While I still am bothered by their return policy, I like their products and will order from them again. Original review: Unable to correct or cancel order within 10 minutes of placing it. Apparently, I'm supposed to refuse delivery. I unsucessfully tried chat, contact page, phone call, and tried to cancel Pay Pal payment. Their website showed the cost of a product they said was new at $159 and the exact same product, with over 1000 reviews, was $96 on Amazon, indicating the original price as what Oxo claimed was the sale price.

I buy OXO for their quality and their great pieces. All of the products I have from them have been pretty good hence why I keep buying from them. However, I had an issue with their cocktail shaker where the base suddenly got wobbly out of nowhere and warped. It doesn't sit flat on any surfaces anymore. I thought OXO would be helpful or at least send me a new base (I would be willing to pay for shipping if it's reasonable). However, they responded to me asking me for my physical address, so they could make a label and asked me to send this $20 cocktail shaker to them so they could "investigate". While I do understand this is a solution, this is absolutely convoluted and silly. The shipping costs, packaging costs, time wasted and carbon footprint would cost more in the long-run than to just send in a new base/cup for the cocktail shaker. I think the products are great, the website is easy to browse and customer service did respond quickly to me and very kindly too. But this process of resolving a defective product is just so silly.