OXOReviews of oxo.com

I have a very old container, which started letting moisture in. I contacted OXO Customer Services, who were very responsive. A couple of emails and an exchange of information and a new container is being sent out to me. An actual Lifetime Guarantee on their products. Excellent customer service. Thank you.

Recently I needed help with a product and contacted customer service. They responded promptly and there was a good conclusion. Excellent!

Best salad spinner ever. And amazing customer service

I had a oxo chopper that I had for over 14 years, I loved it. It finally broke and I bought the exact one again...it was never as good as the first and broke after about a year. I wrote the company that I was disappointed that I had bought a dud. They shipped me their newest version. I couldn't believe it. It's good to know there are companies that care about their customers.

I own a number of their products and am impressed with the quality and longevity of their kitchenware.

My experience with Oxo was completely different from other reviews I read. I had an issue with the carafe on my 8 cup brewer and the customer service rep was very helpful. They sent me a brand new carafe, some of their descaler, and a new shower head for the unit. People complaining about prices that are different from those advertised need to realize that they are buying from a reseller, not Oxo. If you choose to do that and you have an issue, it's unlikely that you're going to get the same level of support that I got directly from Oxo. Oxo stood behind their product which is what any consumer should expect. I would also rate the 8 cup brewer very high because it's extremely easy to use and makes great coffee. I think some people just live to complain about everything.

I purchased an Oxo Vegetable chopper with easy pour opening a number of years ago. I hate chopping vegetables and this has made the task much more tolerable. It does a great job. When I lost the removable purple grid that assists with cleaning, I contacted customer service for a replacement grid. They sent me a whole new unit. Unbelievable customer service

I bought the salt & pepper grinders because they are one of the few that use ceramic for their grinding surfaces. We didn't want plastic because the plastic particles end up in your food. Anyways, after years of use, the pepper grinder broke. I wrote to the company & sent pictures, they IMMEDIATELY got me a replacement. No arguing or anything, they were great to work with. Because of this experience, now my kids went out and bought the OXO salt & pepper grinders. Great, quality product too.