OXOReviews of oxo.com

The lids are terrible

I have used their products in the past and they are good quality. Ordering direct was a mistake though. Fedex misdelivered the package. Support takes 2 business days to respond. They asked me to fill out a claim before reshipping but the instructions didn't work. I researched it as well and see no way for a recipient to file a claim again this carrier. Like other reviews have said, good products, but poor support and shipping.

Shipping complaint from online store - they literally dump products in oversized boxes with no padding or protection. Zero care is put into the shipping. Items keep arriving dented and/or with scratches. They use the thinnest box possible and no packing materials. Clearly do not care about their customers or products and it shows in their sloppy/cheap shipping. Will not be purchasing again.

Broom and dustpan set poorly designed. Doesn't go together easily and when hung slides down. Over engineered junk?

The OXO snap lock can opener absolutely does not work well. To open an eight ounce can of tomato sauce I had to reset the snap lock about 6 times! The gears just don’t stay aligned! I just purchased this opener within the last week. I’m so very disappointed.

I would give - stars if I could. I placed an order through the website on 6-16-24. Was told would receive 3-5 days. NOTHING. Emailed....Nothing Called during regular hours Nothing! Finally get ahold of them to be told they changed warehouses to Texas and the systems are not currently tracking! The guy was non apologetic at all! He said If I want to cancel the order once it finally ships he can have it reverted back to them but he does not know when it will ship! Ugh... Glad I paid through PayPal I will be filing a dispute. Today is 6/29/24 still nothing!

Do not order from their website!!! I placed an order 10 days ago and have received no updates about the status of the order. I called customer service and was told they have a new system and cannot access any order information or cancel the order. I randomly received 3 items of the 13 I ordered a few days ago and the packing list was from Pottery Barn Kids and listed all the items as shipped! I have no idea if and when I will receive the rest of the order. Worst order experience ever!!!

I ordered a coffee maker a week ago and still have not received anything saying they have shipped the product yet. I contacted OXO via email (per its website) and haven't received a response. BAD CUSTOMER SERVICE!!! Now we see why Amazon is so popular.