OwlsMatrixReviews of owlsmatrix.com

Horrendous company. Order arrived and the quality was ridiculous. Absolutely disgusting. Refund was refused since the packaging had already been thrown away. Customer service is terrible. Daylight robbery!! Posted a review on their official website and shockingly they didn’t post the review so clearly they don’t post the bad reviews. *Update* Was told in the reply to this that if I contacted them my problem would be sorted. I did this with all the relevant information and, of course, just got ignored. Still no reply. Still no refund. Just robbers.

I wish I could give a zero-star rating for this company. The product I ordered looks NOTHING like what was advertised. I followed their return/refund policy and was promptly told they would not accept a return or issue a refund. I even promised to pay return postage. Nope! Buyer beware, that's all I can say. Read the fine print and do your research. In my opinion their claims of "no hassle returns" and "satisfaction guaranteed" is extremely misleading. I will give them credit that their emails rejecting my request for a refund were sent to me promptly after I contacted them.

This is the Response I received when I ask for a refund for the product that was not what I was expecting in style or fabric! Even asking for an exchange was out of the question so I will never use this company again or give them a good review due to their Customer Service being extremely rude and out of touch with Customer courtesy! Below is the response I received! OwlsMatrix Support Fri, Oct 8 at 11:52 AM Hi, i see what you want but the our refund policy only accept refund with these cases related to wrong size, wrong pattern,...Furthermore, we shipped your items as your request. So we are willing to give you 15% off for your next purchase. Hope that you can sympathy. Thank you so much for choosing us! Owlsmatrix Support Team with Love <3

I paid for the order on November 8th, but it still has not been shipped.

I purchased two ornaments off a Facebook ad. They looked three dimensional and very cute on the ad. Should have known better and done my research. When they finally arrived instead of what I'd thought I was getting I received two small flat pieces of plastic, scratched, with a picture of what I'd seen embossed on them. Really shoddy. I asked for a refund and never heard back. Buyer beware here.

The company is refusing to issue a refund- Order #20577. They have sent a faulty product, have admitted their mistake, and are still refusing to give a refund. They are cheats and thieves and their products are poorly made and of cheap quality. Go anywhere else!

It took 3 weeks to get my order, and when it finally arrived the manufacturer had made it wrong and the items were completely unusable. I contacted them for a refund, and they apologized and said they would send out corrected versions ASAP. Two weeks later, I still have not received any notification of the corrected ones being sent, and when I emailed them to find out what was going on, they are not answering! Completely unprofessional company, and obviously do not care about client satisfaction or quality of product. Update: they have contacted me but needed me to remind them about their own admission of fault as they did not take the time to look into the matter properly. When I told them that I don't want a new product and want my refund, they still won't give it to me. So not only unprofessional, apparently also thieves!

No shirts for weeks, no response, no support... Now Paypal refund!