OwlsMatrix"OwlsMatrix" is a brand of "OWLSTEAM LTD". Registered in England and Wales No: "13155507".See Details of our business.Everything we do is rooted deeply in fashion culture. We keep track of ever changing trends, yet we are not afraid to look back for inspiration. Combining basics with bold and colorful prints, we are giving people freedom to wear what they want and how they want it. We know very well that what you wear is who you are, that is why we do our best to deliver the best possible street wear to the good people of earth.
OwlsMatrix (owlsmatrix.com) has 195 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Showing 102 reviews with 1 star · Clear filters
Victor
I ordered a Christmas shirt from here a little over one week ago and have not received any info to my email that the order has been made. I'm hoping to get the shirt before the 14th of December but looks like it might be a scam
Response from OwlsMatrixDec 9, 2021
Hi. We are from Owlsmatrix, Please send us your order number or the email you use to purchase, we will check this package. Thank you
Leonardo Aguirre G.
I write here a review 6 days ago, very disappointed, and they respond telling me in no more of 3-5 days you are going to have your track number. And guess what? 6 days and nothing. I read the policy, and all the time they say to need, before sending a package it’s already pass. I need to know when are arriving all this items because are Christmas gifts and it’s little time before that. Terrible experience!!!
Response from OwlsMatrixDec 9, 2021
Hi. We are from Owlsmatrix, Your order 33586. We send you the tracking number RABEE RBMX916858358180200448. Your order is on the way to RABEE unit. Hope that you can be patient to wait this order. Thank you so much.
Светлана И.
спустя 3 недели так и не пришло письмо об отправке пакета. стоит ли ожидать свой заказ вообще???заказ №37024
Response from OwlsMatrixDec 9, 2021
Hi. We are from Owlsmatrix, Your order 37024. Your item is in process. Because of large number of orders, process is overloaded. We will send you tracking number when it's available. Thank you so much https://owlsmatrix.com/pages/shipping-policy
Anatoliy N.
I made an order No. 35975 26.11.2021. It still hasn't been updated. Where is the track number? When can I expect delivery?
Response from OwlsMatrixDec 8, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. We send you the tracking number RU833287303NL. Your order is on the way to your delivery unit. Hope that you can be patient to wait this order. Thank you so much.
Roger F.
ordered on the 16th of november. it is now the 7th of december, my order status simply says "unfulfilled" nothing to say its even shipped. i wanted to wear the shirt i ordered to a christmas party. unless it shows up tomorrow i wont be able to. glad i payed with paypal. this might have to go to them for a refund. even crap from wish gets delivered faster than this.
Response from OwlsMatrixDec 8, 2021
Hi. We are from Owlsmatrix, Please send us your order number or the email you use to purchase, we will check this package. Thank you
Susan
POOR CUSTOMER SERVICE!! On November 22nd I placed an order for 45 christmas ornaments for our company christmas party and advised we needed them by December 8th. I have yet to receive an email advising the product has shipped. I have emailed on Dec. 2nd and Dec. 6th, have tried calling and have texted today with no response. Our party is in 2 days and we have no ornaments for gifts to the employees.
Response from OwlsMatrixDec 7, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase. We will check this package. Thank you so much https://owlsmatrix.com/pages/shipping-policy
Paula S.
I have ordered 4 items and have been assured I will receive them by Christmas. However the order is still listed as unfulfilled. With a company in London, a US office in California but a New Jersey phone number just going to a voicemail I am very upset. Probably not going to get my items any time soon. Ordered on 11/24 and still no shipping number. I have corresponded with my order number 35835 multiple times and still the order is unfulfilled. This company is a scam!!
Response from OwlsMatrixDec 7, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase. We will check this package. Thank you so much
Randver
I ordered from them almost 3 weeks ago and I havent heard anything from them since the purchase. I feel bad that I didnt look up the reviews before buying, but I wanted to give my son a cool gift since he is an avid Nordic sagas enthusiast. But now I see my money gone down the drain, or not receiving any item until probably in the next year. I have ordered other items from other sources after my Owlsmatrix order date and every single item has been delivered, but still not a single info from Owlsmatrix. That means to me that they dont put their customers first, they cut corners in services. DO NOT BUY FROM THEM! you will get a bad experience.
Response from OwlsMatrixDec 7, 2021
Hi. We are from Owlsmatrix, We are so sorry for this inconvenience. Please send us your order number or the email you use to purchase. We will check this package. Thank you so much