OwlsMatrixReviews of owlsmatrix.com

Place an order . Didn't receive it . The response from Owls Ltd was it was delivered by hermes . And proof was a black photo that showed nothing no parcel, no way to identify place of delivery . Basically they have washed there hands of it . They are not responsible at all . I would advise against using these scam artist .

SCAM! I placed an order on 20th November (today is 14th December). I’ve chased it twice, both times given excuses exactly like the ones in other reviews. I’ve asked for a refund, pretty sure I will get another excuse! I will be contacting my credit card, and Facebook where I saw the ad. Wish I’d looked for genuine reviews first!

Absolutely disgusting. Ordered a product on 17 November and have had nothing but hassles since then and no delivery. Emails saying the product will be destroyed as i had not responded to the 'contact' i never got! I will be reporting them. DO NOT buy anything from Owlsmatrix

Ordered 25th November, I had an order number confirmed and saw nothing untoward. Since then I have emailed several times regarding my order as I had received no further communication. The tracking app hasn't changed (still) and while I have been given a tracking number and a carrier when I asked, the number doesn't work and the carriers system (Hermes) won't work without a valid number. I am still hopeful that this order will arrive, but maybe I'm just allowing the Christmas spirit to blur my judgement. I'll give it one more week, if there is no delivery I'll be pulling the plug and reporting this to my card company. I would absolutely not recommend ordering anything from this seller, I am trying hard to keep the faith but it is looking more and more like a scam. ***UPDATE*** Still no movement on the app or the tracking number. Conflicting information being given via email. One day after being advised the package has arrived in the 'destination country' I receive another email saying that my order appears lost. All a bit too predictable after reading the other reviews. I have requested a refund, and had no reply, so have raised a dispute with my card issuer to get my money back. The irony is I have provided more of an update on here than they have given me. ***UPDATE 22.12.21*** Much to my surprise my items arrived today! They are exactly what I ordered, and it is such a shame that the customer service caused so much unnecessary stress. I cannot fault the the product now it has arrived. If you want to order from this company, be prepared for a long wait and for them to do everything they can to persuade you they are fraudsters. I will look elsewhere in future.

I would give them zero stars but it doesn’t give you the option. Company is a scam. I can’t even get a professional email back. The person writes In Terrible English ( which is fine if you don’t speak it) but I expect a professional answer from a company not an email That looks like a 2 year old wrote it. Very disappointed and will not recommend this company to anyone

Made a purchase, charged my credit card but I was never provided with an order number. In addition to the marketing emails I received an email yesterday: "About package delivery status" Dear valued customer, Unfortunately, some packages are lost in the shipping process, maybe included yours. We are so sorry for this case. Please don't worry because we promise to send you the other one replacing as soon as we receive the report." Not expecting a response from them and will dispute the charge with my bank.

Placed an order on Nov 25th. I have no tracking number, and when I sent them an email to get support on this, there has been no answer.... not impressed

I bought some Christmas decorations from Owls Maxtrix LTD only to find they were very different from the picture on the website. The photo shows a 3D item however, the reality is it is a flat cut out piece of clear plastic with a transfer on it. When I asked for my money back, I was declined with the comment ".....we have posted the product description on the website that all ornaments are made by acrylic, not 3D toys." I wasn't wanting them as toys. I still think it's false advertising with the photos they use. I suggested they change the photos. Such a disappointing experience.