OwlsMatrix Reviews | Read Customer Reviews of owlsmatrix.com

OwlsMatrix Reviews | Read Customer Reviews of owlsmatrix.com

OwlsMatrix reviews

Showing 102 reviews with 1 star · Clear filters

Ed D.
Oct 18, 2021
I ordered a shirt weeks ago- after…
I ordered a shirt weeks ago- after contacting them, said shipping slowdowns- but was shipped— according to their own tracking, they’ve only PRINTED a shipping label- but apparently never mailed out!- I was hoping to outfit our (musical) group with their apparel- not now!- tomorrow filing a complaint with PayPal if it’s not on the way.— they took the fun out of their own product!
Response from OwlsMatrixOct 20, 2021
Hi, pls send us the your order number or the email you use to purchase, We will check your case and respond you soon. We are sure that your item will be shipped. If not, we are willing to make a refund for you. Thank for choosing us.
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Carol B.
Oct 6, 2021
We ordered two items on 09/23/2021 No…
We ordered two items on 09/23/2021 No tracking number no notice it shipped nothing??? Our order #Order #15805 we have had no contact from them I may have to report to credit card company this is a fraud store and seek refund.
Response from OwlsMatrixOct 7, 2021
Hi Carol, we are so sorry for your not good experience. We send you the tracking number D10012710032763. Your items arrived at VERNON,US. Because of Covid, the shipping time information could be updated slower. Hope that you are willing to wait little bit time more and to sympathy. Thank so much for your choosing us. https://www.trackingmore.com/all/en/D10012710032763
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Kimberly
Oct 4, 2021
Ordered a shirt for my sons 21st…
Ordered a shirt for my sons 21st birthday on Sept 20th. His b-day is Thursday. Still do not have a ship date and no one has gotten back to me when it will ship. Terrible customer service. Order #15307
Response from OwlsMatrixOct 5, 2021
I'm so sorry for your bad experience. I send you tracking number USPS 9274890284968441146578. 2021/10/5 0:52:00,depart ship ptnr site usps awaits item -- MOUNT CLEMENS,MI. Pls wait few days more, thanks
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Steve
Oct 3, 2021
Owlsteam / media Almost fraudulent by design
Almost fraudulent by design. DO NOT order anything from this company. The website / processing is setup to fail or mislead. £75 list for 3 shirts, 3 pairs of short sleeved shorts delivered, eventually. Didn’t know you could get short sleeved shorts, no me neither. Quite simply avoid, do not engage with this company. Tried to send back shorts etc, but given the run around & an offer of 50% reduction on my next order, I don’t think so!!!
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Mary-Lou
Sep 22, 2021
First and Last Time
Finally, after numerous backwards and forwards emails buying time and telling me to be patient, I received the three shirts I ordered. It’s interesting to note that the company the shirts came from is actually ‘Hangzhou Cailian Tech Co., Ltd’ which is based in China. Google it and have a read! Why don’t they tell you that on their website in the first place? Explains the lengthy delays. The quality of the shirts is not that great, in that it is very thin material, and the colours are not as vibrant as what’s shown on their web page. Lucky I went up a size when I ordered them! You get what you paid for I guess but I will definitely not be purchasing anything ever again with this company. Who needs the drama during these difficult times?!
Response from OwlsMatrixSep 22, 2021
I'm so sorry for your not good experience. Our products are described as in the description. We will give you discount 50% off for your next purchase to show our apology to you about the delaying. I hope you can sympathize for us, thanks alot
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pups
Sep 18, 2021
100% scam and DO NOT stand behind their…
100% scam and DO NOT stand behind their products at all
Response from OwlsMatrixSep 20, 2021
I'm so sorry for your not good experience. Can you tell me the number of your order so that we can check order status. Because of Covid, there are very few flights, all items are delayed a little bit. I hope you can wait and sympathize
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Diana C.
Sep 16, 2021
NO Shirt! Ordered 3 weeks AGO!
I ordered a shirt for my husband on august 25th, 2021 for his birthday on September 16, 2021. It has been three weeks and not shirt and no gift for his birthday today. Very upset and disappointed. Order #12109. DMC
Response from OwlsMatrixSep 17, 2021
I'm so sorry for about that. Your item is on the way to your delivery unit. Because of Covid, there are very few flights, all items are delayed a little bit. I hope you can wait and sympathize. We will give you a discount 20% off for next purchase. I hope you will be happier with that. So sorry again
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Tim M.
Aug 29, 2021
I ordered a shirt 2 months ago and have…
I ordered a shirt 2 months ago and have not heard anything from them at all. Very pissed!
Response from OwlsMatrixAug 30, 2021
Sorry for being late. Can you tell me the number of your order so that we can check the status? Thanks
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