Owl LabsReviews of owllabs.com

Our rep was fantastic, very knowledge and helped our team make the right choice to go with Owl Labs.

Great customer service

I will be returning the owl. The sound and video are awful on this owl. I bought refurbished assuming Owl had tested this product to ensure it worked but it appears you sold me a busted owl. The video was blurry and the camera looked like it was constantly dirty. The audio would come in and out. I know it was an issue with the Owl specifically because my second paired Owl had none of these issues.

The device is cool, camera quality is less than desirable - especially for a $900 device. Microphone and speaker works well, though. Sad that there's no more nonprofit program discount. Overall, it's a good tool, just not very impressed with the quality of video.

We wanted something to help us with our hybrid face to face/remote meetings, and opted for the owl 3. Unfortunately it is a really poor quality product. The audio mainly is unworkable, we tried a combination of several environments, hardware, software, but nothing came close to acceptable. The video is poor too. We took it upon us to try those different combinations and kept hoping the Owl would become usable but that never happened, the return window elapsed, and now we're left with a product worth over £1K that we can't use at all! Customer service tried to help but to no avail, they weren't listening to our concerns.

Had a minor issue with a delivery but owl responded to my trustpilot review and really went above and beyond to turn a negative experience into a positive. Thank you!

The products (Owl Bar) and Owl 4+ are not fit for purpose with low quality audio and poor software updates / issues that have further aggravated the situation. The customer service is low grade with no empathy, understanding or admission of fault. Do not purchase from this business.

Unfortunately cannot get support in UK, called the UK number was told by automated system that the opening hours are between 9 and 5 called at 12:00 midday. Sent email to them they stated the Owl 3 needs to be updated in software, the only way to do this is to connect to a laptop and use the Owl app. But the problem I have is the laptops are not picking up the Owl. The customer service is very poor not getting any response back.