Owl LabsReviews of owllabs.com

I received an email that this item shipped on October 13 and it is now October 22 and I did not receive it yet and the shipping information says that they have not received it from you at FedEx so I am very dissatisfied with the communication

Took more than a week and had a Saturday biz delivery exception. Plus it was for a replacement for 00360424 case which is still not resolved almost two weeks in. I had to get overnight shipping from another vendor since I could not find that on your website. Blah.

You delayed the UPS shipment by two days, I noted in your emails. Now they close the Case and I do not even have the parts your Tech Support recommended and still waiting for a second part!!

This experience has been horrible. Our Owl Bar does not function as advertised, the speaker is WAY too quiet to be functional. We were told that the company is aware of the issue and has a special software change to help. That change just boosts the bass on the speaker to artificially pump up the volume but it makes voices unintelligible. It also renders the microphone too quiet to be understood by the people on the other end of the call. The customer service person I am speaking with has acknowledged over and over that the company is aware of the issue and might release a software update in the future to solve it. You simply cannot sell me a product that you know is defective and then refuse to allow me to return it.

I will be returning the owl. The sound and video are awful on this owl. I bought refurbished assuming Owl had tested this product to ensure it worked but it appears you sold me a busted owl. The video was blurry and the camera looked like it was constantly dirty. The audio would come in and out. I know it was an issue with the Owl specifically because my second paired Owl had none of these issues.

We wanted something to help us with our hybrid face to face/remote meetings, and opted for the owl 3. Unfortunately it is a really poor quality product. The audio mainly is unworkable, we tried a combination of several environments, hardware, software, but nothing came close to acceptable. The video is poor too. We took it upon us to try those different combinations and kept hoping the Owl would become usable but that never happened, the return window elapsed, and now we're left with a product worth over £1K that we can't use at all! Customer service tried to help but to no avail, they weren't listening to our concerns.

The products (Owl Bar) and Owl 4+ are not fit for purpose with low quality audio and poor software updates / issues that have further aggravated the situation. The customer service is low grade with no empathy, understanding or admission of fault. Do not purchase from this business.

Leider überhaupt nicht zufrieden. Der Kundensupport bemüht sich zwar, aber ist letztlich nicht hilfreich. Die Lieferung hat über eine Woche länger gedauert als angekündigt, und für die Rücksendung mussten wir selbst 12 € zahlen – ohne Möglichkeit, dies auf der Rechnung zu dokumentieren (was für uns als Firma wichtig gewesen wäre). Das Paket kam völlig zerfleddert an. Die Box selbst überzeugt ebenfalls nicht und ist ihr Geld nicht wert. Insgesamt leider keine Empfehlung!