Owlet Baby CareReviews of owletcare.com

Placed an order almost 2 weeks ago and it hasn’t even been processed. An inquiry on order status was met with an auto-reply email 3 days later that they’d respond in 2-3 more days. Comical.

Does not work, spent a whole 2 days trying to connect in different ways with different routers and settings, I am a professional network administrator, electrician/ automation engineer and programmer and never had a product not be able to work one way or another, absolute garbage Dont buy is a waste of your time the most valuable thing on earth

Impossible to set up! Wish I had read the reviews here and not all the raving buzz on other social media channels. For an expensive device that is supposed to give new parents peace of mind, this really stressed me out on my first days postpartum. DO NOT BUY

I would never recommend the **Owlet Cam 2** or the **Owlet Smart Sock**. It’s a very expensive baby monitoring system and both devices failed when we tried to use them for our second child. The camera would not scan the QR code during setup, making it impossible to use. The sock also would not work and we were told it’s due to outdated software and that it is no longer supported. Customer support simply said everything is out of warranty and there is nothing they can do, even though the devices had very little use and had just been sitting safely since our first child. Now we are left with an expensive system that doesn’t work and no monitor for baby number two. Very disappointing experience for such costly products. I would not purchase from **Owlet** again.

Extremt dålig kamera där anslutningen avbryts konstant. Fungerar 20% av gångerna man ska använda den

Honestly the worst purchase we have ever made. The BIGGEST waste of money. For a product that is supposed to give you peace of mind, all it does is stress me out. The camera hardly ever works. Constant connectivity issues. Save your money!

Bouth the Owlet sock and Cam 2 as we have a baby on the way. For years I have been adamant that we needed an Owlet. However when setting it up prior to baby's arrival, we've had issues with notifications for one of our phones. The settings are the same and we've checked and tried everything under the sun to try and get the other phone working as it should, but notifications automatically switch off after a few seconds for no known reason. I contacted the customer care team and had probably 2 weeks of back and forth with them. They asked us to try a couple of things again which we did, which made no difference. Then they sent a message just saying they update their app every 2 to 3 weeks so to wait for the update and see if that fixes it. When questioned, I was told there was no fix planned in any app updates relating to our problem. So basically just fobbing us off. We've lost all confidence in the product and their service now, and ultimately it is no good if only 1 parent can use it properly! We're going to sell it and buy something different instead as this just isn't fit for purpose unfortunately.

During my postpartum depression, I spent three months going back and forth with customer service regarding a faulty device. I was repeatedly asked to perform the same troubleshooting steps and provide identical photos and videos over and over again. I continued cooperating because I was explicitly promised that the entire base unit would be replaced as a final step if I followed their troubleshooting process. Despite this, they kept avoiding the topic of replacing the base station, and my support tickets were repeatedly closed without resolution, forcing me to reopen new cases and chase responses myself. Instead of honoring their promise, they sent me three replacement sensors, none of which solved the issue. Towards the end of the process, a supervisor attempted to close my case entirely by blaming the malfunction on my baby’s sleeping movements, even though my baby was lying completely still when the errors occurred. After three months, I ultimately received a replacement base unit only because I refused to give up after my case had been closed. The replacement immediately resolved the problem, meaning months of frustration could have been avoided had they acted responsibly and treated their customers with basic respect. After three months of exhausting communication during an already vulnerable postpartum period, I was left feeling treated with a complete lack of empathy and accountability. I cannot recommend this product or company. There are many similar alternatives on the market, and I strongly advise choosing another brand.