Owlet Baby CareReviews of owletcare.com

Purchased Dream Sock and Cam. App design very bad, UI is laggy and connections to devices slow. Constant wifi connection issues (I have tens of devices in the network and no problems with the others). App does not even give any real information about the network connected. UI of the base station is also horrible. Powering off, resetting or wifi pairing requires pushing the button certain time while plugging power cable in while there is some annoiying audio chirps. Of course if the device would operate solid, these actions would not be needed regularly. Unbelievable bad design for product that is sold 2026. The monitoring sort of works when connected. However, customization for notifications and sounds etc are missing (I don't want to hear any unrelevant sounds in the middle of the night other than critical health alarms). Overall great idea for product but very poor implementation.

Den i särklass sämsta produkt jag någonsin köpt. Varenda gång det är ett nytt nätverk så tar det antingen en j•vla tid eller så går det inte alls att koppla upp sig. Vad ni än gör, köp INTE!

An expensive product which is ok when it works but the sensor sock wears out and they won't supply spares even if you want to buy them. Their customer care is run by bots and if you do get a human they are smugly unhelpful .... don't buy their products. Another scamming company just interested in the first hefty wedge of money spent with them with no aftercare or support.

When the product works... I'm sure it's great. This is a costly product compared to others on the market, let's be honest. Ours worked for 2x weeks, no changes to our home, our internet connection, didnt move the camera at all, nothing. But it stopped working. For WEEKS we have been emailing back and forth with the 'support' centre to resolve the issue and get our camera working. With no luck. They send email after email after email with new troubleshooting they expect you to complete. We're up to 15 emails of 'troubleshooting' and they still refuse to replace or refund our item despite it not working. They know full well we have a newborn and the importance of functioning safety items not to mention the lack of time we have to fiddle around with a faulty products 'troubleshooting' and still refuse to replace or refund. I would not under any circumstance recommend Owlet, purely because if something doesn't work, Goodluck getting any genuine support. It's a piss take.

Poor connection- shocking price point for this product. Look elsewhere for peace of mind. Not even going to try customer service going off other reviews. Learn from my mistakes!

Waste of time and money, wouldn’t recommend. We have the sock and the Cam 2 and have had terrible experiences with both - the company overpromises and under delivers and for the price of the products this just isn’t good enough!

Awful connection. And always at the worst times. It will lose connection in the middle of the night at least three nights a week. We never ended up using the sock because of reviews of it leaving burns on infants feet. We bought it to bring some peace of mind, especially at night so I could sleep better. Overall, it was SOOOO expensive for a really crappy camera. Not worth it.

Service après vente médiocre. Chaussette même pas utilisé, j'ai demandé à la retourner ils ont fait trainer mes mails, leur téléphone n'est même pas valide, pour me dire ensuite que j'étais hors délai pour la retourner, je n'ai même pas eu de réponse à mon dernier mail. Si j'avais vu les avis avant, jamais je ne l'aurai acheté.