Owlet Baby CareReviews of owletcare.com

Horrendous. My sock won’t connect to the app and the ‘base station’ keeps giving me red alerts when on baby, but with no app I have no idea why. So, 2 days into parenthood and I can’t sleep, not because of baby but because of this shocking bit of kit. I contacted owlet to ask why and was told the server was down and that my sock hadn’t been updated to the latest software - unable to find anything about updates on the app at all - when I then asked how I can know what’s happening etc, I was sent their disclaimer - which funnily enough states they take no responsibility for anything - making me feel really uncomfortable and quite upset that they care so little to tell me it’s my problem if my baby dies - I then pointed out the effect of this answer and they quickly closed the chat. This is not ok for a product aimed at giving ‘peace of mind’, it’s just made us even more anxious and untrusting of it. Paying this much for a sock and cam, you’d at least expect some half decent customer service, not someone telling you they don’t care now they have your money and making you even more worried. Absolute last thing you want as a new parent!

The camera quality is great. HOWEVER, the app keeps disconnecting the camera. For whatever reason, the camera just keeps disconnecting on a daily basis. Reselling this and buying a different camera.

I purchased an Owlet baby monitor but when it came time to use the product, I learned that the app did not work and I was not able to use the product AT ALL. I received no notification that this was an ongoing issue. I contacted customer support and they said that they were working on an update (as in they knew it was a problem and didn't bother to tell me that I would be bringing my baby back to a useless baby monitor) that would be released, hopefully, in a few weeks and until then there was NOTHING they could do. This is unacceptable when it comes to services provided for a normal child, but my newborn son has been released from NICU after a life saving surgery and "a few weeks" of being unable to monitor him is not an option. We are living in the middle of a pandemic and because of his surgery, my son is high risk for Covid so I'm completely isolated and am I'm not able to just run to the store and get a new camera. And due to the Coronavirus, shipments are significant delayed. This is a HORRIBLE situation. Owlet refuses to take any responsibility and says that because I bought their product through an (approved) third party that they will not refund me the cost of the product or pay for the cost of the camera I needed to purchase to replace the broken one they are selling. I'm out hundreds of dollars and even more stressed as a new mom with a sick child than I need to be. Shame on you Owlet!