Owlet Baby CareReviews of owletcare.com

The owlet system as a whole is terrible. My phone half the time will not connect to the camera and tells me the owlet is offline, it is not a wifi issue. It’s scary in the middle of the night when the owlet will not connect and I can’t see my 3 month old baby on the monitor. It was also very difficult to get it set up. Would not recommend this camera system if you are having a baby. Such a headache.

Horrendous! Two machines 15 correct passwords and still won't connect. So you sign up to owlet care and get a link sent to you from dodgy Dave. Guess what the link they send you is doesn't load. Stay well clear! £4.50 Is all this junk is worth.

We experienced some issues with the audio not coming thru, so we couldn’t hear when our daughter cried at night. This led to us moving our daughter out of her room since we no longer can trust the Owlet. We contacted customer service and attached everything they asked for including a video of this problem happening. And this had led to no response at all for at least half a year.

Just like the other people here, I want to echo buyers beware!!!!! They don’t answer emails. So many issues and no support. I question their ethics with a product that is supposed to save lives and they won’t answer an email.

The worst camera in the world. The app is shit. Dont work every time. Just buy normal camera dont this shit.

Terrible customer service from Owlet– parents, beware! We reported a fault with our Owlet Smart Sock 3 about a month ago because it wasn’t working properly and kept setting off false alarms. It took over a week to get a satisfactory response and for them to agree to send a replacement. Meanwhile, we were left without the peace of mind this product is supposed to provide for us, with our 7-month-old wearing it at night. Now, nearly a month later, the replacement still hasn’t arrived, and my follow-up complaint email requesting urgent action has been ignored. This level of customer service is unacceptable. Owlet - please resolve this as a matter of urgency. If you’re considering Owlet, think twice—this experience has been incredibly stressful and disappointing.

Stupid bloody thing. Never works. Always says disconnected from base station so doesn’t show me my sons readings. Our WiFi work perfectly so I know it’s not the issue. Don’t waste your money buying this, there are far better options out there

If I could give this zero stars I would. 7 weeks of use having had a replacement sock and base at the 3 week mark. Almost daily wifi connectivity issues, (no issues with any other devices in the house), data is not accurate and customer service is poor. Our first interaction with customer service all they did was send the troubleshooting guide we already had and were doing on an almost daily basis and then we were told it was known issue and an updated to the server had resolved it. Spoiler alert it hadn't. We then contacted amazon who replaced the item. That was great for a few days and then back to the same issues. Only it continued to get worse to the point we are having to troubleshoot more than 4 times on occasion to get the connection back. Having emailed customer service to get 8 responses to the single email I sent saying we are experiencing high volume of contact it's going to be a while for our response please use our online chat I finally did that again. Once I was able to get past the AI telling me to do the things we are already doing the agent did not resolve any issue just said to follow the troubleshooting guide. I left a review on the play store which prompted an email saying it is being looked into- still nothing from anyone at customer service, and also comments on social media still no response from them to resolve the most basic of functions of this device. What a waste of £300