Owlet Baby CareReviews of owletcare.com

Have withdrawn their larger sock from the market. They've failed the kids that are vulnerable. Absolute shite of a company.

We thought we were buying a premium camera that would help maintain the safety of our baby. It did not. Firstly it was a nightmare to connect to our WiFi and it took a few days of exhausted parents to figure it out and involved us having to disconnect everything else in our house from WiFi to allow the owlet to connect. When we moved our baby to her own room the owlet randomly cut out or turned off the app overnight and our baby was left to cry. Not what you want when you start the transition to their own room. The camera also records all the incidents of crying or movement overnight (sometimes) and then subsequently does not notify you about them and you only realise when looking at your camera recordings the next morning. It took us 2 nights to bin the camera and buy a more reliable brand. I now actively tell all new parents to avoid this camera brand as it is simply not safe and not fit for purpose.

Absolutely abject. For a product designed to give you peace of mind, it manages quite the opposite, consistently failing to connect. Rather telling that the company aren’t bothering to respond to reviews either. Clearly they know they’ve made expensive trash, and little more than that.

After the warranty is over in a year, the company offers replacement parts if it’s available. The part I needed was the power cord with the sensor unfortunately they don’t sell their own products, so the Owlet camera is obsolete. I only had mine for two years. What a waste of money.

Worst product ever.

After suffering pregnancy losses I made the decision to invest in the Owlet smart sock and camera when I was pregnant two years ago. I held onto it throughout pregnancy loss and I finally got to use it when my baby was born healthily last summer. I have tried using both the sock and the camera over the space of a few months but I don’t find it user friendly at all. I have so many issues with the devices. The sock is charged through the base station which is therefore in my babys nursery so it’s handy to put the sock on… but the base station flashes and makes a loud noise when the sock is disconnected (often!) so this wakes baby up. I tried putting the base station in my room but I obviously forgot to put the sock on baby each night - out of sight out of mind when you’re a busy mum! The app drains my phone battery and the sock scares the life out of me as it alerts me when it gets disconnected but this happens way too frequently and so easily when baby moves. I don’t even have a particularly wriggly baby, but surely the sock should still be able to take readings, it constantly says connecting to base station/ getting readings and this takes around a minute each time I open the APP. My wifi is good for everything else, so I can only blame the owlet devices. The camera tells me the room is uncomfortable but I have a couple of thermometers in babys nursery and they both read within temperature guidelines. I also think the camera isn’t the clearest picture and for the sound to come through I have to leave the app open on my phone (again really annoying). I invested hundreds of pounds on buying this set but I am left feeling like I should have returned it. Obviously it’s too late for me to take it back now, but I don’t like it at all. I ended up buying an extra cheap baby monitor camera for around £30 and it’s a life saver, clearer picture and sensitive to sounds, needless to say, we use it every day. I’ve tried giving the Owlet devices another chance (a few times) but I’m always left frustrated and feeling like I made a massive financial mistake investing in these. My advice would be don’t bother!

This is the worst app enabled smart device I have used in years. Can't get a brand new dream sock to work on a basic 2.4 wifi connection (in multiple different locations). Can't get the device to register....why are there multiple apps? App regularly stalls with no solution. Multiple devices don't work. How can a company provide such an expensive product for babies and be so unreliable in their tech? I would not trust this device for my baby and have just thrown $300 in the trash. Wildly frustrating.

DONT BUY. I have so much proof of how faulty this item/product is. I have currently sent over 30 emails to date since December and still no closer. It’s also EXTREMELY dodgy that when my son gets unwell (he’s just started nursery so this is expected) - he’ll get higher reads especially his heart rate.. what happens? The sock will constantly go off stating “difficulty getting reading- ensure a snug fit” when the sock is on absoutley fine. It’s like the sock can’t handle it - I have actual proof of this happening tonight. This is the second time it’s happened. The original issue of it constantly going off fixed itself and has been fine for a few weeks until now- when my son is unwell and we need the sock the most. Oh and if I email them? Like I’ve done tonight….That’ll also trigger the sock/base going off every 10 minutes and then it magically fixing itself.. I have proof of all of this and I’m willing to take this so much further. This company are discusting and so morally wrong. I’ve begged for help and they’ve completely ignored me.