Owlet Baby CareReviews of owletcare.com

Extremely poor customer service. I have had issues with the product and they refuse to provide a solution - they continue to send me back to the instructions and ask me to explain the issue again and again…

The worst camera ever. Never connected to Wi Fi, its so terrible exeprience. Never worked. Never connected and its even not so cheap.

Bought a cam + sock on Amazon. Only received the cam. Now I’m forced to pay for returns despite them sending the wrong products owlet sucks they seem to not label their products on Amazon

Customer service is non-existent. They will try their best to be as unhelpful as possible or they will just ignore you depending on the issue you are raising. For a £400 product, you would think they could afford to train their staff on how to respond to an email but apparently not, let alone actually resolve anything. DO NOT BUY ANYTHING FROM THESE SCAMMERS. Cheeky Rascals are exactly what they are, fraudsters.

Everything went wrong really. The company as a whole is insanely untrustworthing. One day you buy their product for a friends baby shower and by the time she opens the box as her baby arrives the company has just randomly decided to turn off all the tech and made all the products redundant. This company could invent a time machine or a magic pill to solve all the world's issues and still there would be nothing they could do to ever make me trust them again.

Absolute waste of money, awful product, terrible customer service! We went for a little trip so it disconnected from our WiFi and asked us to re-pair our cam 2. It worked for 2 years (although would always disconnect in the middle of a night and you find your baby crying without hearing it through the device!) and suddenly stopped. Everytime would come to “finishing up” and then come up with either OC21 or OC20. I had been going through all circles of hell with their unhelpful customer service for about 7 days when they just kept repeating themselves once a day and eventually we had to buy another camera as my child just started sleeping in her big girl’s bed and we really needed to have eyes on her. Customer service was awful and unhelpful, they also kept insisting that my WiFi was incompatible although we have used the very same one for 2 years. I checked it anyway and it was all correct. Then after a week worth of battling them and leaving bad reviews they sent me a new camera acknowledging that their software went faulty and the camera I had cannot update. I explained that we needed it in the same colour as it was matching the wall. My daughter doesn’t like change. They ignored that and still sent the average white one. Well, at least it works…for now. Still not putting it back on the wall anymore, useless, expensive and is not worth the hassle. So disappointed. Will never recommend anyone.

DONT BUY!!! I purchased this sock from a local company in Ireland! The sock wouldn't register! It is simply faulty and I have tried everything to get it to work over and over! Followed their instructions! I have been going over and back with the company and Owlet with about 3 weeks as the company is in America I get one email a day from them!!! They will not just refund me for this stupid sock that doesn't work.

Put simply the WIFI connection just doesnt work, they clearly have to go back to the drawing board because all the reviews are the same. We were using it for a few months, it then lost connection with WIFI and cannot find my internet when I try to reconnect, even though all other devices can connect. Its only supported by 2GHZ (dont know why) so we had to split our 5GHZ and 2GHZ when initially setting up. It eventually connected to that through no help of their customer service. But now its gone back to no connections in area. Dumping this product and using competitor, just a shame I spent money on it.