Brody D.
I never got what I ordered and payed…
I never got what I ordered and payed extra for it to come in on time and they are avoiding giving me a refund.
Response from owayo custom sports USANov 5, 2025
Dear Dominik, We are sorry that the order did not meet your expectations and that you are disappointed with our service. We truly regret this. You had chosen and paid for express shipping, and we shipped on time as promised. Unfortunately, our courier made an error and delivered the package late, which resulted in the jerseys not being delivered by the desired date. Once the package leaves our warehouse, we no longer have any control over it. We understand your frustration, but since the package with the jerseys was delivered, we cannot refund the entire order, only the express shipping fees. Please understand that we are not avoiding responsibility; however, when a package is delivered, we are unable to refund the full price, only the express shipping costs if the express delivery failed. It’s a complicated situation, and we understand your dissatisfaction, but since the jerseys were generally delivered without any issues, we are unable to refund the full price. Kind regards, Your owayo Team