Michael L.
Design and quality are fine, hidden cost were not appreciated
Design and quality are fine. The reason for 3 stars is because Velcro is not included in the cost of the socks. It was not clear it was not included in the cost. I was contacted after I submitted payment for the order and told it wasn’t included. They told me it would $9 per sock to add it!!! The socks were $20 to begin with. Nearly 50% markup for Velcro is obscene. I was spearheading two teams orders and I couldn’t go back to them and tell them I needed 50% more money. It’s ridiculous that Velcro isn’t included as it is the industry standard for holding socks up. It felt like a bait and switch.
Response from owayo custom sports USANov 17, 2025
Dear Michael, We’re sorry to hear that you’re not satisfied with the process of your order. However, we believe there’s been some misunderstanding. We offer socks with and without Velcro. On our website, we clearly distinguish between these two different products. Many of our customers order socks without Velcro and are very happy with them. Depending on what you wear for hockey, Velcro may or may not be necessary. In the confirmation email, we simply reminded you that you ordered the model without Velcro. Socks with Velcro are, of course, slightly more expensive. However, there is no obligation to change your order. Please also note that the price for your hockey socks was higher because you selected express production, which incurs a 30% express surcharge. Our service is by no means a “bait and switch,” and we’re truly sorry if that’s how it came across to you. Thank you for your understanding. Best regards, Your owayo Team