Ruben
NOT HAPPY WITH CUSTOMER SERVICE
NOT HAPPY WITH CUSTOMER SERVICE Hi Nick, I understand both the 11 and 12 are labeled XXL in your internal system. However, from a customer standpoint, ordering an XXL should correspond to one consistent fit. The 11 does not fit correctly, and I ordered based on the XXL designation. I’m not looking for a discount, I’m looking to receive the correct size for what was ordered. I’m happy to return the 11 if needed. Please let me know the process to exchange it for the 12. Thank you, Ruben On Feb 25, 2026, at 6:13 AM, Nicholas Bartholomew I owayo wrote: Hello Ruben, Both the 11 and 12 are considered XXL in our sizing system. Unfortunately there is not much I can do claims-wise. I would likely be able to get you a discount on a 12, but other than that my hands are tied. I'm sorry. Kind regards, Nick
Response from owayo custom sports USAMar 2, 2026
Dear Ruben, Thank you so much for your feedback! We’re sorry to hear things didn’t go quite as smoothly as we hoped. No worries—we’ve already gotten in touch with you to make things right, because making our customers happy is super important to us. Thanks again for sharing your experience and helping us get even better! Kind Regards Your owayo Team


