owayo custom sports USAReviews of owayo.com

Great experience working with the reps who made sure my hockey jersey design looked good! Very timely responses and jerseys arrived right on time without any issues.

Customer service was really great. The website is easy to use, the ordering process was simple, and the products are always good.

Jerseys looked good. Delivery was timely. No issues with design and quality. Priced right for the quality.

Ah yeah! The shirt ROCKS! It’s a great fit and the material really works well under heavy sweat. The logo is just right too. Thanks a lot and thanks for the minimal packaging. I’ll keep y’all in mind on future orders.

Ordered custom basketball jerseys as part of a team order. Every single jersey arrived 2-3 sizes too large. None have been opened or worn. The sizing process was confusing from the start was information was hard to follow and there was no clear guidance throughout the order. We got a call that advised us to size up after the order, and then they were too big. When the issue was raised, there was no urgency to help or resolution offered after weeks of back and forth. That's not acceptable for jerseys in perfect untouched condition that every player paid for out of their own pocket, when they did not assist with questions. We are now over a month into our season with nothing to wear. Would not recommend team orders. Sucks as I appreciated the quality of the jerseys, and we would be ongoing customers if a resolution had been made.

Ordered custom basketball jerseys for our 9-person rec team — every player paid individually. The jerseys arrived 2-3 sizes too large for every single player. Not one has been opened or worn. What makes this frustrating is that Owayo's own sizing is publicly documented as inconsistent — some products run small, some run large — and there is nothing in their communication process to account for this. The size chart was provided once in the very first email, then buried as every reply from Owayo generated a brand new email thread, completely disconnecting it from all ongoing conversations. There was no order confirmation in their standard process either — I had to request one myself. When I realized the issue, I called and emailed within 2 hours of the shipping notification on a weekday during normal business hours. I did not receive a response for over 24 hours — by which point it had already shipped from Germany. After weeks of back and forth with their agent Nick, who went silent for over a week after promising supervisor escalation, their final offer was 25% off a reorder. That is not a resolution. These jerseys are in perfect, untouched condition and every player on our team is out their money with nothing to show for it — over a month into our season. The product quality may be there when things go right. But if anything goes wrong, do not expect Owayo to make it right. —> EDIT: Owayo responded to this review but failed to address the core issues. They pointed to multiple size changes as evidence I was engaged in the process — those changes were me guessing sizes because I could not locate the size chart anywhere in our ongoing email threads or easily on their website. My assigned agent Nick provided no proactive guidance across 14+ emails. The sample offer they reference was never verbally communicated — it appeared in fine print at the bottom of the one email containing the size chart and was never brought up again across our remaining 13 emails. It should also be common sense that when an entire team sizes up to 2XL an agent should flag that and confirm — Nick never did. Their response changed nothing. 25% off a reorder is not a resolution, and the fact that they are unwilling to offer a real resolution for their lack of communication on what is the smallest possible order on their site says a lot about how they treat customers.

Prompt service and I got exactly what I wanted. A high quality jersey with the design as I ordered it. Can’t ask for more than that.

The jersey looks and fits great. Arrived in time for race day. 2 Thumbs up!!!