Michael
Marble bookcase
I ordered a marble bookcase from Overstock. The parcel arrived in a timely fashion. The item was fractured in several places. I contacted the customer service department and sent them photos of the damage. They were very helpful and offered options to rectify the problem. I chose to have a replacement sent, which was initiated within a short period of time. I was asked to return the damaged item, which took considerable time and effort, considering the size and weight of the item.
Response from Overstock.comSep 4, 2026
We appreciate you taking the time to share your experience with us. We are truly sorry to hear that your marble bookcase arrived damaged, and we understand the frustration this must have caused. We are glad our customer service team was able to assist you promptly with a replacement. We also acknowledge the significant effort involved in returning the large and heavy damaged item. We are continuously working to improve our processes for handling such situations to minimize inconvenience for our valued customers. Your feedback is valuable as we strive to enhance our service.