customer
The rugs are fine, the delivery less so
I ordered four rugs and four carpet pads. The products are fine. There were two challenges: First, the pads shipped separately from the rugs which was not mentioned anywhere on the site, so when the rugs arrived without the pads I thought there was a big oversight. Luckily the customer care representative was friendly and efficient, and was able to let me know about the separate shipments. Second, I ordered four rugs with the same pattern but what arrived were three rugs with the pattern I ordered and one rug with a very different pattern (I.e. lines versus paisley-ish). Luckily it has the same colors as the ones I ordered so I’m making it work… because who wants to wrap and ship back a 10’ x 10’ rug?!
Response from Overstock.comSep 20, 2026
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