Joe S.
Big Disappointment
Ordered a mattress that is exactly the same as the one I purchased from Overstock about 7 years ago. The mattress I recently received is completely different than my previous one. I can't even use the mattress because it causes me terrible back and hip pain. They refuse to accept a return or offer a refund. It's a shame that Overstock does not stand by the quality of the products they sell and support their repeat customers when an issue arises. The reply from Overstock says they sent me a direct email. That is a lie! The only email I received is the one that told me they will not take the product back so I'm out nearly $600.
Response from Overstock.comSep 28, 2026
We are truly sorry to hear that the mattress you received did not meet your expectations and is causing you discomfort. We understand your frustration. A message has been sent to your direct email.