customer
Luxury items are shipped loose in just…
Luxury items are shipped loose in just the dust bag. Hardware on the Gucci bag we received did not have protective adhesive on it to prevent scratches in transit. When I called customer service they said everything is final sale and there was nothing can do about my bag being smushed and scratched
Response from Overstock.comOct 5, 2026
Thank you for bringing this to our attention. We are sorry to hear your item did not arrive in the condition expected. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.


