Thomas K.
ordered glasses
ordered glasses. company stated guaranteed next day delivery if ordered before a certain time, which i did. now i got their standard form apology email estimating delivery in 6 days. buyer beware. they are bait and switch scammers. Update. The glasses showed up only 1 day late, they used the wrong lens material, seems to be no anti-glare coating, they put more transition tint than I ordered, and if there's an anti-smudge coating on it, it doesn't work. Don't expect much if you order from them. Update number 2. The company e-mailed me. Offered to send a new pair made correctly, as long as I agreed to remove or change my review first. Nothing like a little quid pro quo strong arm tactic to round out an "interesting" experience.
Response from Overnight GlassesApr 1, 2024
Dear Thomas Kranich, Thank you for taking the time to share your feedback with us, and we truly appreciate you bringing these matters to our attention. We sincerely apologize for any inconvenience and disappointment you experienced with your order. Our goal is to deliver high-quality eyewear and exceptional service, and it's evident we did not fully meet this commitment in your instance. Regarding the delivery timeline, we understand the frustration associated with expecting our guaranteed next-day delivery and experiencing a delay. It’s important to clarify that we do not typically project a six-day delivery window. On rare occasions, orders may incur additional production time due to unforeseen circumstances beyond our control. We are committed to resolving these delays swiftly, ensuring that orders ship the following day, as was precisely the case with yours. We are thankful for your patience and understanding in this matter. In response to your concerns about the glasses themselves, we want to assure you that every pair we send out includes premium coatings, such as anti-glare and anti-smudge, reflecting our dedication to quality. Upon reviewing your order details, we confirmed that these premium coatings were indeed applied. It’s concerning to hear they did not meet your expectations, and we take your feedback to heart. Regarding the tint intensity on your Transitions lenses, this specification is standardized by Transitions, the manufacturer, and is beyond our direct control. We regret any confusion this may have caused and apologize for not making this clearer initially. The offer of a free backup pair of glasses was made with your best interest in mind, ensuring that you always have a backup and never have to face the difficulty of a lost glasses emergency. This gesture was intended as a show of goodwill, aiming to provide you with eyewear that fully meets your needs and to make amends for the initial delay. It was not meant to pressure you into altering your review but to demonstrate our commitment to righting the situation to your satisfaction. I have discussed this matter with our team. We believe in the importance of open and honest communication and would never want our efforts to be seen as anything other than a sincere attempt to offer an optimal solution. We deeply value your feedback as it helps us improve and better serve our customers. We hope you will consider our offer, and regardless of your decision about the review, we are ready to make things right. Please contact us at 855-830-3339 so we can ensure this matter is resolved to your satisfaction. Thank you once again for bringing these issues to our notice. We look forward to the opportunity to serve you better in the future. Warm regards, Gidon. S Owner Overnight Glasses.