Had an order in since April 2024 no response to telephone calls and emails but claim came out on the credit card. Out $1800. Do not order from this company!
CH
Craig H.
I paid for a commercial roll up door
I paid for a commercial roll up door. Got ripped off, no such company. Fake, scammer. I lost $1300 for a 10'x10' commercial roll up door.
HS
HS
Hire a lawyer, you'll need one.
What a frustrating experience. After waiting a month longer than I was told when I ordered, I believe I've lost more than $7,000. Today (4 months after ordering) was supposed to be the installation day. I received a call at 8:30 am to be told that they didn't have all of the parts and that their installer had called out sick. Really? Do you mean to tell me that your warehouse accepted goods without inspecting them? Do you have no other installers? Their manager said he was on vacation and didn't know any of this until today. I CALLED ON FRIDAY TO CONFIRM AND WAS TOLD EVERYTHING WAS FINE. So, to recap, Liars, Cheats, Liars. Now I have to hire an attorney to get a refund. Fun times from Overhead Door.
CC
C. C.
I cancelled an appointment with another…
*** Update***
I have never received a call back from one of the Manager as I was told I would.. if you are not planning on calling to try to get a situation resolved then don't offer it. Maybe it is because I am a woman?
I cancelled an appointment with another company to go with Overhead Door, which I was told is a solid company. I was able to secure an appointment fairly quickly, the same day was moved to the next morning which was fine. The technician advised without looking at anything else, my spring was broken and either I could go with theirs or get one customs ordered which would have taken 3 weeks. I accepted to go with theirs. He came back 2 days later, window was 10am to 2pm, havent heard from him by 1:30 pm I called and was told he should be there shortly, The technician then called me stating he would be there in 15 min, the 15min turned into 1 hour.. things happened but it s all about communication.. I work too and was stuck at home. After changing the spring, the door was still not working. He advised in fact the motor was the issue. The motor is a lot cheaper than the spring. I told him the spring might not have been broken then, he told me that s possible.... so I paid for something that potentially didnt need to be repaired. I called the company and spoke with one of their manager who told me he stood by their technician, which I can understand but clearly that tech didnt do the inspection correctly. I was told afterwards the spring was indeed broken, after it was removed (when I wasnt there to witness it) and folded in 3 different pcs, so yes by that point the spring was definitely broken. I received $100 discount which, even though I appreciate it, doesnt make up for the extra $750 spent in addition of the motor paid! Would the tech have checked the motor first, changed it and then checked whether the garage door would have opened or not, then different story! In addition of that, I was given only on door garage opener and the door makes a lot more noise than previously. I have to call them back for them to come adjust it. With a company of that size and reputation, this is quite disappointing. Would I have been a man, maybe the technician would have been more "thorough"?
