OvercomingPTSD.comReviews of overcomingptsd.com

Response from OvercomingPTSD.comJun 1, 2025

Thank you for taking the time to share your feedback, and I sincerely apologize for the confusion surrounding your order. I want to clarify what happened: Due to shipping complexities, we only offer digital delivery for international orders. When you purchased "The Art of Trauma Relief" in September, you were automatically provided with immediate access to the complete eBook version. However, I can see how this wasn't clearly communicated during your ordering experience, and for that confusion, I take full responsibility. Recognizing the frustration this caused, we processed a full refund for your order while ensuring you retained access to the digital content you originally purchased. Regarding our email communication, I'm truly sorry our responses felt impersonal. We strive to provide thoughtful, individual replies to every inquiry, and I'm concerned we fell short of that standard in your case. This feedback helps us improve our customer service approach. Your experience matters to us, and we're committed to making our international ordering process clearer for future customers. If there's anything else we can do to support you, please don't hesitate to reach out directly. Thank you for your patience and understanding. Best regards, Brad

Response from OvercomingPTSD.comDec 26, 2023

Thank you for raising this important concern. Privacy and ethical treatment of trauma survivors is at the core of everything we do. We only share survivor stories with explicit written consent from individuals who specifically want to help others heal. Every testimonial and story has documented permission, and we take this responsibility seriously. We understand how concerning it would be if personal trauma was shared without permission. That's exactly why we have strict protocols in place to protect every client's privacy and never share anything without clear authorization. If you have specific concerns about our privacy practices, we'd welcome the opportunity to address them directly at [email protected]. Your feedback helps us ensure we're maintaining the highest ethical standards. Thank you for feedback and concern. Best regards, Brad Schipke

Response from OvercomingPTSD.comDec 26, 2023

Thank you for the feedback. We genuinely listen to every concern because understanding our community's experience helps us serve better. Regarding qualifications: We're clear about our background - we're trauma survivors who developed our methods through personal healing and 7+ years helping thousands of others. Our approach is based on what actually works, not traditional credentials. On email frequency: We send one daily email with trauma recovery tips. If that feels like too much, unsubscribing takes one click. Our approach is direct because trauma recovery requires bold action, but we understand it's not for everyone. We've helped tens of thousands through our free content and programs, and we stand behind our work. If our emails aren't a good fit, you can easily unsubscribe by clicking the unsubscribe link we have at the bottom of every email. Best regards, Brad