Outsource Data RecoveryReviews of outsourcedatarecovery.com

Thank you for the successful data recovery! The team did a great job recovering the data from a mechanical drive.

This all could have been avoided if they would have simply diagnosed the drive, gave us a quote/price for the recovery and we could have done business together. Our customer was totally ok with paying Drive Savers fees as she wants the data recovered no matter how much it cost. But I suggested we try Outsource as they have had a lower cost in the past. But they had to be greedy and require a nonsense open seal fee just to diagnose it. Don't be fooled. These guys have a misleading front page add that claims "If we cannot recover your data, we have a no data, no fee policy. You will not pay anything." This statement is false advertising. They have fine print on another page that contradicts this statement in an "Advanced" section. So if the seal is broken on your drive, this statement is false. I sent in a Seagate drive for "free diagnosis" that they wanted to charge me $99 to diagnose due to the seal being removed. The sad thing is, the customer gave me the go ahead to pay whatever the final fee was up to $3500 to recover her data, but I promised the customer it would be free diagnosis due to their front page wording. The customer did not want to pay unless the place could guarantee recovery. I cannot tell the customer they need to pay $99 to assess it after I already told her it would be free. I contacted Ashley (a manager) and she could care less. She had all the tender sweetness of a robot reading a script. I dont mind taking my business solely to Drive Savers as they dont play these games. They freely assess your drive and give you a final price. I refuse to give them my customers business based on this ridiculous fee. If they were smart they would have just diagnosed it and rolled their $99 fee into the final price. They would have saved a sale and made much more money. I was hoping I could find a place a little cheaper than Drive Savers, but not like false or misleading advertising. Ill stick with Drive Savers.

Service has gone downhill to the point we are sourcing to a different company. We sent in a drive for repair that had no power (bad PCB) and were incorrectly told it had no power issue at all and required a $600 recovery. Another recovery we sent in resulted in a file list that we approved but the target media was sent back blank after we paid. We had to ship a new destination drive for your staff to transfer it again. A third drive we sent in was a helium 18tb drive. You guys can't work on those, so it was sent back to us as unrecoverable. The drive was unopened so we questioned the results. We sent the drive to Drive Savers and got a full recovery. The unrecoverable rate on drives we send in has climbed to over 80% so we started sending the drives to another provider for second opinions. 30% of Outsource "unrecoverable" drives were actually recoverable. Can't get through on phones half of the time so we have to email and wait for responses. Not efficient or professional and certainly no loner the value it once was.

excellent, fast and reliable. Thanks very much

were are unable to download any of this we need help.

Liked: • They were able get most of my files Disliked: • I had to keep reminding them about my project -The estimated 2 week deadline had passed & I heard nothing. Then I called a few days after & received no answer. They then responded to my email later saying it would be no later than a day later. - Approved the file list & was told I would receive a link shortly but no response until I reach out a week after the files were approved. They were then sent out later that night after an email. • I did not get all my files. Most of the files that were on the approved file list were corrupted. I was not able to tell that from the file list, only from trying to open them.

Excellent service and they were able to recover the data.

Got all my data back. Had a USB drive with critical data that wasn't backed up and the control board went out. OSDR retrieved the data and sent it back on a new drive. It wasn't cheap but I had to have the data and they got it back in a reasonable time.