Outsource Data RecoveryReviews of outsourcedatarecovery.com

Service has gone downhill to the point we are sourcing to a different company. We sent in a drive for repair that had no power (bad PCB) and were incorrectly told it had no power issue at all and required a $600 recovery. Another recovery we sent in resulted in a file list that we approved but the target media was sent back blank after we paid. We had to ship a new destination drive for your staff to transfer it again. A third drive we sent in was a helium 18tb drive. You guys can't work on those, so it was sent back to us as unrecoverable. The drive was unopened so we questioned the results. We sent the drive to Drive Savers and got a full recovery. The unrecoverable rate on drives we send in has climbed to over 80% so we started sending the drives to another provider for second opinions. 30% of Outsource "unrecoverable" drives were actually recoverable. Can't get through on phones half of the time so we have to email and wait for responses. Not efficient or professional and certainly no loner the value it once was.

This is the first time using this company. Since I have a lot of data on this hard drive it took some time to review it. I am pleased with the outcome but towards the end of the drive all my jpg's are overlapped and duplicated on top of each other rendering the picture useless.There are hundreds of them in this way. I am going to contact them to see what can be done about this since it cost me over $1,400.00 I think it should be taken care of I hope.

I believe that my greatest disappointment lies in lack of communication. I had a hard drive disk failure and was referred to Outsource. I initially had difficulty in getting on the online registration to set up a project. I then called and spoke with Ashley who explained that there were some issues with the site. She helped me set up a project, and I paid $150.00 for emergency service. She sent me a label to affix to my hard drive for overnight delivery, but when I arrived at the FedEX office was told that label "expired" for overnight. When I called Ashley confused, she said she had never heard of such a thing, but as it turned out, since it was coming up on a holiday weekend the disk wouldn't be received until the following Tuesday (this was a Thursday). At that point I should have been refunded the $ 150.00 charge. I then had to call on Tuesday to see if the disk had been received because at no time had I been made aware that communication with me would be through the online portal that I had had trouble with. I received an email from the lab indicating that disk was received and in evaluation and they would get back to me. I anticipated that would be via email again. Another day passes and I learn after another phone call that they are waiting for my acceptance before they proceed with data recovery on the portal. Once again, due to issues with the portal I needed assistance getting in and at that time I accepted and also chose the $600.00 option because I was desperate for completion as my livelihood depended on this. Again, issues with the portal causing my card to be charged 3x for the $600.00, causing it to reach it's max. The extra charges were eventually backed out. But it was a full week before I received the data that I had now paid almost $1000.00 for. I feel very strongly that Outsource Recovery should offer to refund the $ 600.00. It was a clumsy, inefficient process, mostly due to issues with the online system. I will say that Ashley was a patient, competent person to deal with.

The drive was recovered, but customer service is not good. When you call, you’re never connected to anyone, just put on hold listening to music hoping someone will answer, but they never do. They are hard to find. GPS takes you way down the street and again, if you try to call no one answers. No good directions on their website. The front desk girl seems disconnected and seems like she does not like her job and wished she was someplace else. Hardly said a word and seemed like she was doing me a favor by waiting on me. The company operates under three different names. Data Rescue, Donor Drives,LLC and Outsource Data Recovery. I got an email that said my recovered data files were ready to be viewed and approved, so I logged into my account. There was nothing there, so I called, but no answer. I then sent them an email and the next day I got a response saying the email I got was a mistake, and to check back in a few more days. I also asked for my data to be put on a 4TB internal drive and they put it on an external drive. No, I will not go back if I have a drive problem again. They did the job, but generally suck at customer service and made me wonder if the job was going to really get done or if they were some fly by night outfit.

Data was recovered but was extremely expensive. I payed $299 and that didn't even cover the shippment back of my flashdrive. It cost an additiinal 40$ for my flashdrive back. The advertisemwnt sayed $60. Good people. But they charge alot for most. My sugfestion is don't look at adds, look or scroll down for a more reasonable pricing or continue scrollling. They charge way too high.

I sent an email to my contact and never received a response therefore I could not approve the project to be finalized.

Told initial cost would be $60, ended up over $200. Did not get old hardware back, when asked told i didn't check the box, did not know there was a box for that.

Prices online are very misleading. Although they did finish my project in a timely manner, they were not clear on issues with the hard drive, prices was significantly higher than what was first thought. The employee I spoke with wasn’t friendly and seemed annoyed as I was trying to understand the issues with my project. Quick efficient process, but don’t see myself recommending or using them again.