SWinkler
Less Than Satisfactory
My first attempt with a freelancer, started smooth but ended in disaster. The contract was cancelled in the middle of the project with advancement of retainer. Two months have passed and I have not been reimbursed by the freelancer of $350.00. Second attempt with a freelancer is going well. But billing is odd. The quote was for $750.00, but 10% is taken off the amount, so in order for the freelancer to get the 750.00, I had to play with the figures which came to around $834. and some cents for it to work. Then when freelancer received his 1/3 money, he got something like $225. and some odd cense. They need to work on their billing system. I like the fact that we can talk on the phone, which I usually end up doing to get it right. I appreciate the serive and hope for the best to get our novel front, back and spine cover done in time.
Response from Auction.ioMar 10, 2015
I really apologize for the issues you are experiencing! I've notified our support team so they can follow up with you. Our records show that a refund was sent back to you in February. Hopefully we can get this resolved for you as soon as possible. I understand your concerns about the confusion with the payments. Our team is currently working on making some significant updates to the system to make it much easier to use.