Auction.ioReviews of outsource.com

Response from Auction.ioOct 27, 2015

Dear Anna, I'm sorry to hear that you were not satisfied with your experience on Outsource.com. We always appreciate feedback on our service and our team is constantly making improvements to help our users find success on the website. I'd like to clarify that you purchased a 6 month membership to receive 30 credits each month throughout the 6 months of the membership. There are a lot of reasons as to why you may not have received responses from the first 6 proposals that you sent including having a complete profile, the content of the messages, and whether follow-up messages were sent. I was not able to locate an account for you based on your description here, so if you would like to contact us at [email protected], we would be happy to review your account and offer some feedback. The reason for having a 6 months subscription is to allow plenty of time to make adjustments to the quotes that are being sent and to provide you with plenty of opportunities to receive work through the website. The notification when a client has viewed your profile is sent only when a client views your quote and you are welcome to follow-up with the client to verify that your quote was read. A lot of research has gone into developing the quoting and matching system on Outsource.com and we have a lot of freelancers who are able to get hired through the platform. I'm confident that if you are open to giving it another try, we would be able to provide you with much better results. Please contact us at [email protected] with any further feedback.

Response from Auction.ioAug 18, 2015

We're very sorry to hear that you aren't satisfied with your experience so far! I can assure that we are not a scam and have very many freelancers that are finding regular work through the website. All of the jobs that you see posted are submitted by clients who have also created accounts on Outsource.com and are actively seeking to hire freelancers. It's important to remember that Outsource.com is an advertising platform, so if your profile is not complete then this could significantly affect your results. I reviewed your account and it looks like your profile is only 55% complete and is missing a profile photo, portfolio items, and reviews from former clients. Also, it looks like you have only sent out 3 quotes on the platform so far. The reason that we have the 6 month memberships is to allow plenty of opportunity to get hired on the website. There are some freelancers who get hired immediately, but it typically it takes a bit of time to get your first hire. Sometimes the budgets selected by clients are low for what they are asking freelancers to do, but typically this is because the clients don't understand what the market rates are for the work or what is involved in the process. Once they begin discussing the project with the client, then they typically realign their expectations and pay the asking rate to the freelancers. Our support team is always happy to assist you in getting results and making improvements to your profile! I encourage you to keep using the website so that we can get you some work and make it worth your while. Feel free to reach out to [email protected] so that we can assist you further.