Outrageouscabins.comReviews of outrageouscabins.com

We have stayed at Outrageous Cabins numerous times and typically had a good experience. However our last stay was very disappointing. The heat stopped working in our cabin and I called Outrageous Cabins. Instead of taking care of the issue themselves, they gave me the number for the HVAC company. I literally spent the next 4 hours either on the phone with the technician, trying their recommendations to fix the unit and ultimately waiting for an after hours technician to arrive. Outrageous Cabins did not offer us anything in the way of "apologies " nor were any discounts, next stay offers, etc offered. We felt it was their responsibility to fix the problem; but they made us take care of it. There are plenty of options when it comes to cabin rentals and while we will certainly continue to go to Gatlinburg, we probably won't use Outrageous Cabins again.

I was really disappointed the last trip. We have never had a dirty cabin until this last time. We have been before and loved our experience. I was really disappointed the last trip. We have never had

I am a second time customer. The first experience was great, HOWEVER, the second experience was not good at all. Bathroom mat was dirty. Someone stepped into the shower with a muddy boot. 2-3 of the whirlpool jets did not work! wifi was advertised but it didn't work. Was told by the office we could try different codes to connect with another cabin!! After we finished with the grill and the coals were cold, the grill fell off the post because of rust. When I checked out, I returned the survey and expressed the disappointment with the clerk and she said they would take care of the problems but didn't seem really interested in my complaints. I won't be back!

Arcade game didn't work second night and the front desks response was "I'm sorry we can't do anything about it"!!!! And you couldn't adjust the air in our cabin! And the hot tub only work in two seats. We never stay here again.

The cabin over all was nice,however 2 major issues made my stay not very enjoyable. The first major issue was the sewer smell that we had to deal with for 3 days before they sent someone to repair it, even after the repair there still was a faint smell. The second major issue was the sun blaring through the large windows, thus making it impossible to sit in the living room between the hours of 1pm till sunset. I highly recommend installing some form of blinds to correct this problem.

We stayed at the Mountain Splendor. We really enjoyed the cabin, it was beautiful. HOWEVER, the stay was not at all restful, as the people in the next cabins were partying all night and kept us awake. After the first night we called the Outrageous Cabin office, and were given the number for the security guard, and told to call him if the noise kept us up again. It did, and when the guard came up he very sweetly asked the people to keep it down, and before he was back down the mountain it all broke loose again. We complained before we left, and were told that those cabins were not part of Outrageous Cabins, and there wasn't anything they could do about it. So although we liked the cabin, we would never stay in an Outrageous Cabin again, because if there are issues, there is nothing they can do about it.

In the past years, we have been extremely impressed with each cabin we have stayed in. However, our visit in September was very different. First, our lock on our door would not work. After 40 minutes, it was determined by the staff that the unit needed batteries. The lady sent to fix it was really nice but it took a LONG time for them to get there...then to go back and get batteries. We had groceries sitting outside in the meantime. We also found that the dishwasher would not work. The cabin was extremely hot and you could not bear to sit on the couch and watch TV in the daytime because of the sun beaming in from the high windows. Shades are needed in the summer months for sure. In conclusion, the toilet was difficult to get it to stop running. We constantly had to "jiggle" the handle to get it to stop. Again, we have had great experiences in the past few years but this cabin itself needs a major overhaul.

My husband and I have stayed in the Outrageous Cabins before. However, this time we stayed in slightly different ones - the Country Pines Resort. Unfortunately, as soon as we came in we noticed the humidity in the cabins. We changed the temperature and tried turning down the air conditioning, but this was stuck at 78 degrees and only kept increasing throughout the night. I was disappointed that the staff had not come in and inspected to make sure everything in the cabin was working properly before they gave us the key. If they knew there was a malfunction, they should have let us stayed in a different cabin. Also, in the pictures there was an amazing view of the mountains that could be seen by the cabins - however, when we looked out from the cabin - there was no such view! It was just surrounded by the back of other cabins - there was not much privacy. I don't understand why this was advertised if that's not how it really was. I felt very cheated of the rate that we paid for our experience. We came for our 1st anniversary trip. I am not sure if I will ever reserve a cabin with them again.