Outlet AsicsReviews of outlet.asics.com

Unfortunately unable to give a zero score. Order took weeks to arrive and now unable to return due to online issue at their end (allegedly). No response to any communication.

Do not order!!!!!! Spent £108.00 on a pair of gel nimbus trainers. Ordered a size 6. When they arrived they for more like a size 4!!!not true to size at all, then upon trying to return I'm being told they are experiencing issues and I can not return the item at this time. By the time I finally can arrange a return I will have to wait 15 working days for them to receive them back and then another 5 for a refund!!! Furious would be an understatement. I needed these trainers for a charity event and now I'm not even looking to be able to return and refund them on time for the event let alone order another pair!

I returned a top as it was to small over a month and a half now and still stuck at customs no reply by email customer service number removed and ups impossible to contact says being returned to sender but only has ASICS address on the label I printed on the ASICS website returns. So not holding out to ever get a refund or the to back so annoying. What a mess I won't be buying ever again from ASICS after this ordeal!

DO NOT ORDER Since ordering they have removed the telephone number from their website. I have emailed 3 times over a 7-8 week period, still have had no replies. Tried contacting on social media and the only responses I get is links to their website! I complained about the trainers I have received and was offered 20% off a new pair instead of my refund! I will never order from Asics again, do not waste your time or money!

Cela fait 1 mois que nous essayons de commander une paire de baskets (pointure 49) sur asics. Nous avons téléphoné plusieurs fois pour obtenir une aide mais sans réussir à passer commande. Problèmes différents évoqués à chaque fois : impossible de choisir le lieu de livraison, coordonnées bancaires ne passant pas (pas de problèmes aux banques).... Nous avons essayé toutes les démarches possibles et imaginables et on devait nous recontacter récemment : RIEN N'EST POSSIBLE POUR ARRIVER A PASSER COMMANDE ET AVOIR UN RESULTAT NORMAL CE N'EST PAS UN SITE SERIEUX DU TOUT

I can’t actually review the product as I’m still waiting for it to arrive, 2 weeks after ordering. I understand there are delays at the moment but their customer service is non existent! I’ve sent several emails and tried calling a number from the website but just can’t get a reply from anyone. God knows when my trainers will arrive as I still don’t have an update from UPS. Definitely don’t buy from here if you want you item within a month. I didn’t know they were located in Germany when I bought my trainers or I would have thought twice about buying, knowing there are delays getting into the UK.

ordered present for mum on 6th January stressful period of trying to locate delivery. 3 weeks later was given a ups delivery date which never happened. Then was glued to ups website and in my living room awaiting delivery every day, as everyday it said it was coming, they even lied and said they attempted delivery one day which was not the case! item eventually delivery on 2nd feb 30 days after ordering! don't order if in a rush. just for some weird reason ordered another order twice after it going through and saying it was then cancelled on my email 10 mins later. must be a system fault as I can't order anything now though that may be a good thing reading all of these bad reviews that mirror mine. UPDATE - Item arrived with weird stains on the soles that look like mud. So over a 5 week wait for faulty goods.

- kein Rücksendelabel beigelegt - easy retun bringt nach 5 Versuchen immer die gleiche Meldung & ca. 1h zeitversetzt Bedauerlicherweise können wir Ihre Rücksendung zu diesem Zeitpunkt nicht abschließen. Bitte versuchen Sie es später wieder oder wenden Sie sich an uns , um sich helfen zu lassen. - Serviceverfügbarkeit: PHONE DISRUPTION – Sorry, due to exceptional reasons, currently we do not have phone service available, we will be able to propose this option soon again. You can also contact us via email. Thank you for your understanding. --> kann nur abraten