Outlet AsicsReviews of outlet.asics.com

RE Order #: OUTGB36666169 ASICS REFUSES TO REFUND RETURNS Unworn trainers (too small) NO REASON GIVEN. Multiple emails sent - NO REPLY COMPLAINT sent - NO REPLY After 3 months! Phone customer services in Barcelona - useless. They just refer to a random person , who does not review the information already provided and just provide a stock response from a generic email, and now claiming they received an empty box!!! I provided proof of drop off, including photo evidence, plus proof of THEIR courier (Yodel) return to ASICS. (furthermore, I had to re-buy the bigger size for which I provided them proof also) Then I get the stock response they have CLEARLY NOT read my email nor MY EVIDENCE. ASICS give me back my money!!!!! YOU are the thieves. NOT me. Disgusting treatment of a long term loyal customer.

One of the worst online shopping experiences I’ve had. Out of four items ordered, only one was delivered. Two were cancelled as “out of stock” even though they remained available online for weeks. One item was charged, marked as shipped, but sat “awaiting carrier pickup” for over 10 days with inactive tracking. Every response from customer service took exactly three days, and after filing a formal complaint, the reply came only on the fourth day. Extremely poor communication, stock control, and logistics from an otherwise great brand. Very disappointing.

Ordered trainers on 8th January. Managed to finally get through on a number. They can't tell me when they will be delivered. Still waiting on January 18th.

Great trainers, but recent customer service experience was very poor. The return was received promptly, yet the refund has still not been processed weeks later. After being on hold for over 20 minutes, I spoke to Alex, who was patronising and unhelpful. He refused to explain or investigate why the return had not been processed more than two weeks after receipt. Instead, he provided false information about the returns policy, falsely claiming that the time allowed by Asics for an item to be returned (15 days) somehow extends the period a retailer has to process a refund. This is not correct. Retailers are legally required to issue refunds within 14 days of receiving returned goods. Failing to do so is a breach of consumer rights. Very bad customer service.

El 24/7/2024 compré en la web de Asics Outlet, unas zapatillas modelo GEL-EXCITE 9. Estas zapatillas han estado guardadas sin usar hasta el día 1/12/2025. Cuando iba a usarlas por primera vez ese día, comprobé que las dos zapatillas eran del pie izquierdo. Me dirigí a la tienda de Asics en la calle Alcalá de Madrid y me indicaron un número de teléfono de contacto con Asics. Puesto en contacto telefónicamente me enviaron correo electrónico solicitando la documentación y fotos de las zapatillas. Una vez enviada la factura y el resto de datos solicitados el día 3/12/2025, recibí la respuesta el día 10/12/2025 donde me indican que después del tiempo transcurrido no pueden realizar ninguna acción. Erroneo y mal

Very unprofessional, unreliable. Ordered 2 pairs of shoes which supposedly delivered after 3 days, but no information about delivery after a week. Unprofessional customer service kept saying sorry for delay without giving reasons. After 2 more days orders cancelled and initiated refund. Can't trust this outlet if you get shoes you ordered.

Scam. I ordered and paid for shoes. Order was just cancelled. Haven't received my refund. The same shoes are still available on the site.

Nie uznają reklamacji, po szczegółowym opisie sytuacji. Reklamacja dotyczyła przetarcia materiału w okolicy pięty. Asics podtrzymuje, że to z winy różnego stylu chodzenia/biegania. To jakiś absurd. Korzystałem z obuwia głównie do chodzenia. buty miały lekko ponad rok. Nigdy więcej zakupów w tym sklepie....