OutlandUSA.com is where you go when you need the best gear at the best price. We are an outdoor specialty store who carries the top brands and offers exceptional customer service.
Outland USA (outlandusa.com) has 26 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Joe T.
They promised 15% off on any item with email and text signup so I signed up. Then I ordered a hat, went to checkout only to find out my hat isn't eligible for 15% off. I found this to be dishonest. I cancelled the order but there is no option to delete my account. Unhappy non-customer now.
Response from Outland USANov 3, 2025
Hey Joe, sorry about that! The 15% off welcome offer is only available on full price items. Sorry for the confusion.
Happy C.
Not sure where all these bad reviews are coming from. I’ve ordered from Outland twice and got great deals with fast shipping. I’ll keep shopping there.
Dave V.
EXCELLENT EXPERIENCE. I ORDERED 2 CANADA GOOSE EXPEDITION JACKET'S. THEY ARRIVED IN 3 DAY'S. EXCELLENT CUSTOMER SERVICE & AMAZING LOW PRICES. THEY SELL 100% AUTHENTIC ITEM'S. I GOT MY JACKET'S CONFIRMED BY THE CANADA GOOSE STORE THAT THEY ARE 100% AUTHENTIC. DON'T BELIEVE THE BAD REVIEWS YOU MIGHT READ. THIS COMPANY IS 100% LEGIT AND HAVE THE BEST QUALITY & BEST PRICES.
Dominick C.
So I wanted to buy a Canada Goose coat for the wife for Christmas. I read good reviews for Outland and read some bad ones. After calling Canada Goose and verifying outlandusa.com was an authorized retailer for them I gave it a shot. I can post my experience only. I ordered December 2nd. Didn’t see a change in order status but did get an order confirmation. I called December 3rd and left a voicemail for customer service. Within 5 minutes a very nice young lady called me back to tell me she sent me an email with a tracking number and it had shipped on the second. The same day I ordered it! The Only drawback was the site itself didn’t send me an update. Got the package today the 4th. I am so glad I gave them a shot ! I got the Lorette Parka with the fur hood for 25% off the full price of $1475.00. (Signed up for code don’t work on already discounted coats) So the final cost was $1121.25. There was $28.38 shipping insurance. (Happy to have it.) So total coast was $1149.63. That same coat on Canada Goose is now called Lorette Heritage and is $1775.00 plus tax ! A savings of about $775.00. (Good for me I’m not rich lol) Now the coat is authentic and brand new. A color I wanted which was graphite. (Everyone has black.) Now Canada goose did tell me it may be last years color but it would be brand new and it was. They said Outland buys in bulk from them. So all in all my experience with them was so awesome I had to leave a positive review. Thanks for a smooth cost savings purchase ! Edit 12/22/24. Forgot to mention after receiving it just for peace of mind brought it to Canada Goose store. Guy took one look at it and said this is one of ours. Older ladies coats have smaller badge and not as clear as larger badge because they are smaller. He even gave me a Canada Goose hanger, garment bag and packed it in nice Canada Goose shopping bags so it’s way nicer than wrapping it. He was so nice I bought a beanie hat for her at the store. $250 🤣
JBar
Should've read Trustpilot before buying. Almost everything is fine except for the returns. They have no standardized shipping/refund process- you have to ship it at your expense from a carrier of your choice, at your own risk. From experience this almost never gets delivered back to the company smoothly. I mean, which multi-brand retailer with tons of product doesn't have a return system? Get it together it's 2024.
Response from Outland USANov 3, 2025
Sorry about that! Unfortunately we are a smaller, family owned business and shipping costs are a huge deal for us. However, we do always cover return shipping when a product is defective or we make a mistake.
Tony M.
I accidentally ordered two Stetson hats in the same color as soon as I realized it, I contacted customer service to cancel or exchange one of them for a different color. They hadn't shipped yet and were still at their facility, but they told me that I would have to receive them, buy the other color, then send the one back and pay return shipping. DON'T BUY ANYTHING FROM THEM. WORST CUSTOMER SERVICE EVER!!!@
Response from Outland USANov 3, 2025
I'm sorry to hear that! Shipping costs are a big deal for us as we are a smaller family owned company. We're sorry we couldn't find a better solution for you.
Mary H.
I recently received an order shipped to me directly from OutlandUSA.com in Nashville,TN. It was a pair of shoes, and it was packed very well and arrived exactly when expected and hoped for. Keep up the good work! Mary Hagy
Robert
Stop shipping USPS. THEY SUCK !! stupid Amazon forces usps shipping which does not deliver to my address you pay the return shipping handling and accept risk for damage loss and theft snd still have to refund my money. Pretty stupid people shooting your own foot eith your own gun DUMMY. FLANAGAN. 863-517-0313
Response from Outland USANov 3, 2025
Sorry about that! Unfortunately, we have no control over how Amazon ships packages. They pretty much decide everything after the items leaves our warehouse.
