OutlandUSA.com is where you go when you need the best gear at the best price. We are an outdoor specialty store who carries the top brands and offers exceptional customer service.
Outland USA (outlandusa.com) has 26 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Lucian B.
Order is stuck in process, it has been debited from my account but no confirmation of order at all, and it didnt even show that the order was completed. It prompted me to pay again. If I ddnt check my banking app i would have made the same mistake twice. Then trying to get through to any form of customer support is near impossible. The automated voice keeps saying " we are currently closed" even well within working hours
Beth D.
Terrible customer service, called and emailed numerous times to return/exchange a Christmas gift for my daughter and have not heard back in 3 weeks. Very disappointing, I would NOT recomend purchacing though this company.
Gabriella C.
This store is a complete scam. I placed an order online and never received it. Their customer service is a complete joke. I should have looked at the reviews before making a purchase. If you are considering buying from them this is a sign to go literally anywhere else. Order (#324188)
D H.
The shoes I ordered did not include the original box and the tags were already removed. Also there was no packing slip in the box. I tried calling customer service several times and ended up leaving a message. No one ever returned my call. There return policy states items must be returned in original box with tags still attached. I would not recommend anyone purchase anything from this company. Seems like they try to make it difficult if not impossible to return items. Order #323299
Response from Outland USADec 5, 2025
Sorry about that! We process thousands of orders a day and mistakes sometimes happen. Rest assured we will always accept a return and issue a refund if there is a problem with an order. Our customer service team works 100% in house and always replies to customers in a timely manner, though they may be slightly delayed during the holiday season. Sorry again!
Tom
This has to be a SCAM company. I purchased an expensive pair of snow boots through this company on Amazon. I received the package two days after I ordered them. I opened the box to find two boots thrown in with NO tags, NO Shoebox (from the manufacturer), No paperwork, NO cardboard protectors inside the boots and ONE piece of tissue paper. One of the shoes was a size 9 and the other was a size 13. Both boots looked USED, which would explain why there was NO SHOEBOX. I immediately called the alleged phone number -- all voicemail - no return calls, a total joke. I scheduled a return on the same day. I have never seen anything like this -- it was clearly old merchandise without any attempt to pretend it was anything different. This company had an 83% score on Amazon -- it should have had a 0% -- whoever is behind this scam operation should be ashamed -- as should Amazon!!!!! DO NOT BUY FROM OUTLAND USA!!!!!
Response from Outland USANov 3, 2025
Hey Tom, we're really sorry to hear that. We're honestly not sure what happened with your order, but we promise we aren't trying to scam you. We source all our gear directly from the manufacturer, but on rare occasions mistakes happen and items get lost or stolen en route. We understand you spoke with our Customer Service team by phone and through email correspondence, hopefully they were able to clear up any confusion. Rest assured we will process your return quickly and fully refund your order. I hope that helps!
Joe T.
They promised 15% off on any item with email and text signup so I signed up. Then I ordered a hat, went to checkout only to find out my hat isn't eligible for 15% off. I found this to be dishonest. I cancelled the order but there is no option to delete my account. Unhappy non-customer now.
Response from Outland USANov 3, 2025
Hey Joe, sorry about that! The 15% off welcome offer is only available on full price items. Sorry for the confusion.
Tony M.
I accidentally ordered two Stetson hats in the same color as soon as I realized it, I contacted customer service to cancel or exchange one of them for a different color. They hadn't shipped yet and were still at their facility, but they told me that I would have to receive them, buy the other color, then send the one back and pay return shipping. DON'T BUY ANYTHING FROM THEM. WORST CUSTOMER SERVICE EVER!!!@
Response from Outland USANov 3, 2025
I'm sorry to hear that! Shipping costs are a big deal for us as we are a smaller family owned company. We're sorry we couldn't find a better solution for you.
Robert
Stop shipping USPS. THEY SUCK !! stupid Amazon forces usps shipping which does not deliver to my address you pay the return shipping handling and accept risk for damage loss and theft snd still have to refund my money. Pretty stupid people shooting your own foot eith your own gun DUMMY. FLANAGAN. 863-517-0313
Response from Outland USANov 3, 2025
Sorry about that! Unfortunately, we have no control over how Amazon ships packages. They pretty much decide everything after the items leaves our warehouse.
