OutInReviews of outin.com

The Outin Nano portable expresso machine and accessories are well made of good quality materials. When I received the machine, I gave it an overnight charge and used it the next morning. The device could only brew 2 long shots of espresso. Outin promises 3-5 on a single charge. Upon reading my review, Outin reached out to me, saying it sounded like a defective machine. They sent a replacement. I was pleasantly surprised at this proactive customer support. The new Nano arrived faster than the original. For a fair test I gave it an overnight charge and brewed my beverage. 1 long shot done, 2 long shots done, 3 ... all with room temperature water. Much better! It could not manage a fourth shot without a recharge. As these were all long shots, this is within the promised performance range, I've upped my star rating. The Nano is compact and not too heavy if you'e an expresso lover. I purchased the case and stand, but for my second test I used just the replacement machine out of the box. It's great that it beeps when the water is hot, just before it starts pumping, so you can let it heat on its own then grab it to hold over your cup. The resulting expresso is only as good as your beans and grinder. I have very finely ground regular expresso, and slightly coarser decaf (had to use my hand grinder as the burr grinder is loaded with the other beans). Both brewed up quite nicely, although the finer ground tends to end with water still on top of the grounds when i take it apart for cleaning. None of my shots had crema. I suspect continued experimentation with grind could improve that, and honestly, it's not that critical for me.

Thank you for delivering the products in such short notice with a good condition I am looking forward to receive a good discount for my next order

I love my nano!

I must be honest with you. I was a loyal customer and a big fan of Outin products, but the customer service has been severely lacking on multiple levels. First, I purchased the Outin Claro through Amazon from the seller Outin America. They repeatedly sent me the wrong item three times in a row (Order placed August 10, 2025 Order # 111-7971526-8763421, Order placed August 12, 2025 Order # 111-6366030-1631435 and Order placed August 14, 2025 Order # 113-9682052-7639463) due to a mislabeled product. This is a serious failure for a company that should value customer loyalty. A representative from the company eventually reached out to me and promised to notify me once they had fixed the labelling issue, but they never followed up. I gave the company another chance and bought a coffee scale directly through the Outin website. To my surprise, the item took over a week to arrive. The company never disclosed that the item would be shipped from China, despite operating under the name Outin America. The day after I placed my order, the same scale became available for purchase on Amazon with a two-day delivery window. They did not contact me to offer a cancellation or alternative, which would have been a courtesy, as the quick delivery was my primary reason for buying directly from them. I was forced to wait over a week for my order. This last experience with Outin has confirmed that I will no longer be a customer.

One of best things I ever bought, Outin Nano The quality of the product is very high and reliable Everyone in my work asked about it

The espresso maker was not delivered. The stand that I bought as well was delivered, but still no machine.

Really like choosing expresso and pour over buttons.

The best customer support