OutInReviews of outin.com

Incredible experience join to OutIn. I’ve enjoyed all the features of machine including its use traveling by train.

J'ai passé une commande le 5 octobre de la nano 2 et 2 autres articles un étui de protection et un support. J'ai reçu ces 2 derniers le 9 octobre mais pas la machine. J'ai envoyé un premier message sur le site et le support m'a informé ne pas retrouver ma commande. J'ai donc envoyé des messages à support avec les captures écran etc... et pas de retour de leur part, on est le 13 octobre c'est pour un cadeau le 18 octobre. Ils manquent vraiment de sérieux... j'ai renvoyé un message de réclamation ce jour, j'attends leur retour mais je pense que je vais commander une autre marque sur un autre site si pas de retour dans les 24h...

One of the worst customer service experiences I’ve ever had. Extremely poor communication, repeated delays, missing items, and zero consideration for the inconvenience caused. I had to postpone my travel twice because of their mistakes. Completely disappointing and unacceptable. I would never recommend OutIn.

Bait and switch website offers. Looks good but their website is a switch and bait. Just he careful. Went in to site buy nano 2 machine. It offered 10% discount for my email address. I sign up, get the email and code, then it won't accept the code at checkout. Just hoping you will go ahead anyway. Bait and switch offer just to get the email address. Poor.

Outstanding service. My nano failed unfortunately, but outin service was very fast and helpful!

Just placed an order and had trouble with my payment method and was able to get it cancelled and reordered before shipping. Do wish they had some way to do that from your order. It would make it a lot easier and a lot less stress. Just as one person commented there is an added fee they have tacked on for safe delivery. That goes without saying and I opted out but you have to catch that before you order. If you have issues with getting your items where you live it may be worth it. Also make sure and scroll down and look at all the items on your order because some items may not show up until you scroll down and you could end up ordering more than you planned. The points program is very hard to navigate and many of the things you can click on earn more points like adding your birthday do not work. They should also offer more options for using your points.

When I purchased this product the website added a "Shipping insurance" for $8.35 without me opting in. Shipping was free, and while I ordered quickly, I would have expected that to be called out as an add-on somewhere. This is a pretty sleazy practice in my opinion, and a support case is pending. I haven't opened the coffee maker yet and I intend to return it if this shipping insurance isn't refunded. I will update the review if they actually give a refund. Update to the review - They have processed a refund for the shipping insurance, and they have also give me an additional $20 refund to update my review. I have checked, and their website still has the shady shipping insurance automatically applied to the order, and there is a checkout button, and a less obvious "check out without shipping insurance button" While I do appreciate the refund, they are still engaging in the practice and this is a site about trust. I don't find myself trusting this company at the moment, but I have changed to 3 stars to reflect appreciation for the quick refund and extra $20 for consideration.

Quick delivery of a spare part dus to a defect.