Jaque R.
High potential, but inconsistency on pricing/offering and customer service
The tool has great potential. But there are several hurdles 1. Same as other reviewers shared. They cs is middle man. It looks like its 24 hr support, but some cs was simply too busy to address every question, so you waited around one evening, and then one morning, and got nothing done. Otherwise we'd subscribe weeks ago. It'd be actually more helpful if they just offer email support by product or "quality" staffs who answer every single question. 2. They tried to keep pricing and features flexible under the small business plan. But when you actually plan to sign up, it's continently forgotten unless you pressed for it. It'd be fine but time is lost when you wait for their cs to check with them team. 3. Their features were actually quite powerful but again, their cs gave us pretty bad teamplates in a foreign language that were nothing to do with our business. We said we didn't understand the language and nothing responded ever again. It was only until weeks later, we saw a reply from one of their staff over email and realized they actually offer a lot more.