OutgrowReviews of outgrow.co

The tool has great potential. But there are several hurdles 1. Same as other reviewers shared. They cs is middle man. It looks like its 24 hr support, but some cs was simply too busy to address every question, so you waited around one evening, and then one morning, and got nothing done. Otherwise we'd subscribe weeks ago. It'd be actually more helpful if they just offer email support by product or "quality" staffs who answer every single question. 2. They tried to keep pricing and features flexible under the small business plan. But when you actually plan to sign up, it's continently forgotten unless you pressed for it. It'd be fine but time is lost when you wait for their cs to check with them team. 3. Their features were actually quite powerful but again, their cs gave us pretty bad teamplates in a foreign language that were nothing to do with our business. We said we didn't understand the language and nothing responded ever again. It was only until weeks later, we saw a reply from one of their staff over email and realized they actually offer a lot more.

UPDATED REVIEW (3 stars): My messages in the chat got finally replied and after a long communication and a skype call with the outgrow team I got the chance to downgrade the subscription. Also, I got an email + call from customer care regarding my review requesting to get it updated with the new info ie. that my chat got a reply and that we found a compromising solution to the issue. TBH I didn't have the time to test the actual functionality of their tool, as my schedule is a bit busy with other tasks at the moment, still I hope that it works as the rest of the reviews on trustpilot indicate. Otherwise it will be really disappointing, when I am to the point to actually use it. INITIAL REVIEW (1 star): Dark UX patterns in use, when canceling a trial + Upselling trials when contacting customer care. My experience with outgrow started positively. They seemed a great service with many personalization options and good customer care. I started the trial to understand how the tool works, what kind of experience it requires and if that would suit our needs for lead generation. After 2-3 days we decided to not proceed with Outgrow as it seemed a bit overpriced for what we planned and we didn't need all of their features. Trying to cancel the subscription I got a prompt to get a personalized offer for the service, tailored to my specific needs and requirements. I clicked the button and got advice that their representative will contact me shortly. I never got a call or email back, but after a few days (the day my trial I tried to cancel got expired) I got charged for an essential yearly subscription ($900+) which I don't really need. I contacted customer care, which acknowledged the misshapen, however never came clear back to me on what I can do to cancel - if I could still cancel. I got offered to get additional support, a chat or call with a representative to tailor a package to my needs - exactly what the prompt promised when I tried to cancel as well as some help with a customized quiz. While I really appreciate how hard the customer care tries to upscale - I am really wondering if the whole experience I had is how the service experience is designed for users who try to opt-out of the trial. I did a horrible mistake not canceling at the moment and trusting the company that they will offer me a personalized offer. The product itself seems ok, didn't have the chance to test with users yet and still unsure if that would ever fit our requirements, however, it was quite easy to use and handle when we tested it. The fun part is I was the one insisting on their tool, as they seemed to offer tailored services which we could take advantage of. If you already know you will use them instead of competitors, go for it, if unsure start the trial but if you decide to cancel DON'T accept to get an offer personalized to your needs. The offer will come - if ever- after you get charged for a year and after some point, your messages to customer care will get ignored.

Not great. Won’t be using again

The customer support is awful, I asked to leave the platform because of a lack of ROI. I was then emailed continuously asking me to stay. Upon further investigation I noticed 3 payments had been taken when only 1 was due. When raising my concern I was told "I think there is some confusion at your end which you need to clarify.". Having sent bank statements to prove payments had been taken - the issue was "escalated". Poor, poor communication.