DASheff1
Don't Buy Outfox - it's terrible.
WIthin 3 days, the outfox field guard broke because our dog (puppy) had it on (correctly) and chewed through it. 3 days. A puppy. And no refunds once you've used it outside. They say it's because of Parvo. That implies they're going to send this field guard with a hole in it to someone else. And it says no refunds unless it's in an "unused condition." I emailed the company and no response. It's a terrible product and a terrible company. Ripped off of $56.80.
Response from outfoxfordogs.comJan 26, 2022
We are disappointed that you had an atypical experience with the Field Guard and that you decided to express the frustrations of your puppy chewing through a product you paid $56.80 for by writing a negative review. It should be noted that on the 'Care, Warnings, and Disclaimer' page of our website, outfoxfordogs.com, we warn that the "Field Guard is not destructible or chew proof." We also state clearly in our 'Guarantee & Return Policy' that we do permit refunds if there is a manufacturing defect and permit returns of unused items. As noted in your review, neither has been the case. Nowhere on our website do we imply that we're going to send a returned Field Guard with a hole in it to someone else. In fact, because we accept only refunds of manufacture defects and returns of unused items, it would not logically follow that we would re-circulate a Field Guard with a hole in it. As for not allowing refunds once a Field Guard has been used outside, that is correct. We have been informed by veterinary professionals that Parvo can survive for long periods of dormancy outdoors, which is why we take extreme precautions in this instance. That information, however, is also available on our website.