OuterinnerReviews of outerinner.com

The material was so crappy that I would not wear it for my wedding . I would continue to buy from vand resses.com I used to

I just recently bought a dress for my girl, and I wanted to let you know that the dress was superb! Her friends couldn’t even believe that it only cost me a couple of hundred dollars because they thought the dress was like a top designer’s brand. If you want to create a dress to kill impression, I would definitely recommend Outer Inner. They simply have the best and unique dress collection, a must-have in the fashion market today. Actually, to my excitement, I couldn’t afford to wait for more weeks but Outer Inner simply provides fast delivery. With top quality dresses, fast delivery, and products made available at relatively low prices, what can every customer ask for? Thanks Outer Inner!

I bought two dresses, neither fitted and one was faulty. My measurements were correct but they are a Chinese company not a USA company (they make there site look like they are from the US) and I think that they don't use the normal measuring standard that the US, UK and NZ countries do they make no allowance whatsoever for cup size and no allowance in the fabric to put the dress on. They virtually make them skin tight. These dresses were off the peg and it said on their website if you change your mind you can return them. However they claim 30% handling fee, even for these dresses but it does not say that on the page the dresses are on, just that you can return them. Lots of emails with "Becky" and got no where, eventually I had to involve PayPal to get my money back as they were stalling about how long it would take to get my 70% money back. What a good job I did, because they credited my account with the whole amount including the postage. DO NOT DEAL WITH THIS COMPANY. If you have, contact PayPal straight away if you have problems.

I ordered 3 dresses from this company and they were supposed to fit a 37" bust according to their dress sizes and measuring chart. When I got them they were 24" they didn't even fir my 13 year old daughter!!! NO JOKE! they asked me to send them pictures, so I did with a measuring tape. finally after at least 30 emails back and forth, and me threatening them to post the bad reviews, they agreed to give me a refund. I had to send the dresses back, which I did, to China at a big expense of $115.00 plus packaging. I had to follow up with them to make sure they received them as per the shipping company documents. it took them another 2 weeks to confirm receipt. They said they would credit my pay pal account... long long long story short, they DIDN"T credit my account and by this time it was too late for Visa to do anything either... they stalled me long enough to run my time out with Visa as well. Very SNEEKY Slimey People. NEVER AGAIN will I deal with them or any Off Shore company from that neck of the woods. They will rip you off at any chance they have no ethics, honour or morals its all money money, money. So No Dresses, No money and I paid to ship them back, end result I was RIPPED OFF for over $400.00

Absolutely gorgeous! The quality is fantastic, beading and stitching is amazing craftsmanship and the sizing was perfect! The customer service representative was prompt in answering my questions and was very courteous. the value of the dress is incredible I would have probably would have spent so much more in a bridal boutique for the same dress at least 3 times as much. The tailoring and shipping time was incredibly fast considering the dress was custom sized to fit me. It's my dream dress come true! THANKS SO MUCH OUTERINNER my wedding is going to be so special and I'm going to look fantastic!

Poorly made dress: the dress lining poofs in places it isn't supposed to, the hem lines don't match and the side seam is very wonky. Also, took them over 30 business days to send me the dress, even though they claim it'll take a max of 20. I had to sent two separate emails to even get any information about what was happening with my dress. And it didn't ship for another 5 days on top of their assurance my dress was being 'checked for quality'. I left enough time to get the dress so i would have the chance to have it here before my brother's wedding in June and return if need be, but because they took almost two months to send me the dress. Also, they only agreed to pay for the upgrade to my shipping because THEY didn't make my dress within the allotted time and after THEY changed my shipping without my consent after they realized just how late they were. EDIT: After voicing my issues with the dress, the customer service at OuterInner has gone above and beyond to help me, even though I didn't actually tell them the issues until after their allotted time. They even have stuck with me, trying to find a solution after I told them I expected no solution as the wedding is too soon and I was late in my response. The dress isn't what I was hoping for and I was originally disenchanted with their customer service after voicing my concerns when looking for my MIA dress, but after discussing the issues with Frunie, I feel better knowing they would have done everything in their power had there been time. I wouldn't order a dress that you need ASAP, but if you have some time and are willing to work with Customer Service, they are willing to fix any issues. The other bridesmaids haven't seemed to have any issues with this company, so perhaps I just got the one mistake out of a couple hundred dresses. They do have a wonderful selection and are a lot cheaper for a custom-made dress than anywhere else I've seen.

I have had the worst experience with this company. I'd never suggest them to anyone I know, and I'm warning other people to be cautious. I ordered what I thought would be a gorgeous wedding dress on February 2nd. I thought I was being cautious by ordering with paypal - I thought even if it took the 20 days that the website says to make the dress, surely it wouldn't take much longer than that to get here. After all, shipping was $51 - even from overseas, that's expensive. I assumed that part of the cost was to expidite the dresses. I was not pleased when I got the dresses. The fabric was cheap-feeling and the dresses were quite a bit longer than I was comfortable with. The sleeves were too tight at the top, and weirdly loose at the bottom. The neckline, which was gorgeous on the model in the picture, pinched my skin and made me look like I had weirdly overdeveloped neck muscles - sort of like a bridal She-Hulk. So, I thought that ordering with Paypal would give me a little security because I could always open a complaint with them. However. The dresses did not arrive until April 1st, well after the 45 day window to open said complaint. There's a certain kind of calculating, evil genius in that. I don't believe that the timing is a coincidence. My first thought was that Outerinner.com had complaints opened in the past and figured out a way to get around it. But then I thought maybe I was jumping to conclusions and I should give customer service the chance to fix their mistake. When I did, the customer service rep asked for really invasive things - first, to take pictures of myself in the dress, and then for my measurements. When I explained that how weird that request was and that one of the dresses was for someone else who wasn't super happy with the way her dress fit, they suggested the following things: - To alter the dress. (After having waited for two months for the dresses to arrive in the first place, I doubted that the alterations would be done in time for my wedding. Additionally, shipping the dresses back and forth again would cost over $100.) - To have the dress altered here. (Which would likely be more costly than the dress.) - To order a new (custom) dress from outerinner.com at 20%. (No thank you. I've had the WORST customer experience of my life so far.) - To sell the dress to a friend at cost. (What? Really? This assumes that I have a friend who is my size getting married soon. And that I am totally fine with selling my friend a dress that I found to be poorly made. Clearly, outerinner assumes that I don't want to build lasting friendships with other brides.) Please space yourself the horrible experience of ordering from this shady company. My partner and I are both students, so I thought I was going to save money by ordering a dress from Outerinner.com - but instead, I am out the cost of two dresses and shipping on top of the dress I will actually be walking down the aisle in. Don't order from this company.

Together with my wife, we were searching for the perfect dress for her. We wanted something really special beacuse of a very important event we had to participate in. Outerinner gave us the opportunity to find the perfect dress, quickly easily and in an affordable price. I really prefer it from some expensive shops in "central streets" that sell dresses of the same or worse quality in double prices almost. I was really amazed by the support of the staff, quick and informative. I would recommend Outerinner to any interested buyer!