OuterinnerReviews of outerinner.com

I purchased a wedding gown from Outer Inner a couple months ago. I was hesitant to do so, but the reviews were glowing and the price point was great. The dress arrived last week and, though the description says the bodice is embellished with beaded lace, there is no beading at all. Not only that, but the embellishments are sparse and don't look like the picture, the sewing is poor, the materials as cheap as possible and it's too big, even though it was supposedly made to my measurements. I contacted Outer Inner customer service to request a refund, as the dress does not match the description, and first received a flat out refusal, then after days of explaining the situation to customer service and finally threatening to dispute the charge, an offer to refund 30%. The dress is 100% unusable, so I'll have to get my credit card co. involved. Lastly, I posted a review of the dress a week ago, accurately describing my experience (not being nasty or needlessly rude), which was supposed to be reviewed by Outer Inner staff and posted within 24 hours. It STILL HASN'T BEEN POSTED. I believe they are neglecting to post negative reviews, so that consumers see all the positive reviews and make a purchase. If you're considering using this company to purchase a special occasion dress, I strongly urge you to reconsider as I believe you will be very disappointed.

My bridesmaids bought 4 dresses from this company. The girls did their measurements and sent them in. When the dresses came, they were beautiful, but didn't fit at all. The girls tried to send them back, but the company wasn't having it. The return policy states the dresses need to be returned within 14 days of receiving the product, but nothing can be sent back without a confirmation code. The customer service department REFUSED to give us one after going back and fourth with emails. I am not a very impressed bride. I will not be recommending this site to anyone. **

This is the worst company ever. They charge you for postage from standard to express at £35. Now you may say that's not bad..Remember they advertise as a uk based company. They also have a postal system of selected delivery periods at 3 prices. I choose a 5 - 7 day delivery from time of purchase at £15.95. Every thing seemed ok. Until I was told the item needs to be custom made. Not stated clearly on the site. So, I ask would the item be with me by 11th Dec which was 14 days away.. They said yes; that would be plenty of time. To be patient. At this point I still believed I was dealing with a UK company. Anyway, two weeks passed and I was told there was a problem as my item was not ready. And that my item would not arrive until another 7 -8 days after my required date. How disappointing. I can assure you I email them and they did nothing to help or finish the product. Then I read through reviews and realised I was not alone. I received a despatched email with tracking number and another email from dhl stating that I would need to pay £16.00 for delivery. Meaning the cost i paid for postage was not included. The item is still not here. I am fuming. I paid again for postage but I am sure the product is as bad as the company. If you require me to send copies of the emails I am quite happy to send them. As it is disgusting treatment and dishonesty; a very bad company. Any positive reviews will be made up by the staff or their family friends on behalf of the company. You cannot beat emails..its all in black and white. If, you use this company you will be disappointed and ripped off. You have been warned. From A very unfortunate person who has been duped by outerinner uk website.

I was angry about the seller for the cheap fabric. I'm giving it to charity because the seller is so difficult to return items to. But at the same time, I am happy. Because my dress bought from hyshouse.com was awesome. I will buy on this website again.

The material was so crappy that I would not wear it for my wedding . I would continue to buy from vand resses.com I used to

I bought two dresses, neither fitted and one was faulty. My measurements were correct but they are a Chinese company not a USA company (they make there site look like they are from the US) and I think that they don't use the normal measuring standard that the US, UK and NZ countries do they make no allowance whatsoever for cup size and no allowance in the fabric to put the dress on. They virtually make them skin tight. These dresses were off the peg and it said on their website if you change your mind you can return them. However they claim 30% handling fee, even for these dresses but it does not say that on the page the dresses are on, just that you can return them. Lots of emails with "Becky" and got no where, eventually I had to involve PayPal to get my money back as they were stalling about how long it would take to get my 70% money back. What a good job I did, because they credited my account with the whole amount including the postage. DO NOT DEAL WITH THIS COMPANY. If you have, contact PayPal straight away if you have problems.

I ordered 3 dresses from this company and they were supposed to fit a 37" bust according to their dress sizes and measuring chart. When I got them they were 24" they didn't even fir my 13 year old daughter!!! NO JOKE! they asked me to send them pictures, so I did with a measuring tape. finally after at least 30 emails back and forth, and me threatening them to post the bad reviews, they agreed to give me a refund. I had to send the dresses back, which I did, to China at a big expense of $115.00 plus packaging. I had to follow up with them to make sure they received them as per the shipping company documents. it took them another 2 weeks to confirm receipt. They said they would credit my pay pal account... long long long story short, they DIDN"T credit my account and by this time it was too late for Visa to do anything either... they stalled me long enough to run my time out with Visa as well. Very SNEEKY Slimey People. NEVER AGAIN will I deal with them or any Off Shore company from that neck of the woods. They will rip you off at any chance they have no ethics, honour or morals its all money money, money. So No Dresses, No money and I paid to ship them back, end result I was RIPPED OFF for over $400.00

I have had the worst experience with this company. I'd never suggest them to anyone I know, and I'm warning other people to be cautious. I ordered what I thought would be a gorgeous wedding dress on February 2nd. I thought I was being cautious by ordering with paypal - I thought even if it took the 20 days that the website says to make the dress, surely it wouldn't take much longer than that to get here. After all, shipping was $51 - even from overseas, that's expensive. I assumed that part of the cost was to expidite the dresses. I was not pleased when I got the dresses. The fabric was cheap-feeling and the dresses were quite a bit longer than I was comfortable with. The sleeves were too tight at the top, and weirdly loose at the bottom. The neckline, which was gorgeous on the model in the picture, pinched my skin and made me look like I had weirdly overdeveloped neck muscles - sort of like a bridal She-Hulk. So, I thought that ordering with Paypal would give me a little security because I could always open a complaint with them. However. The dresses did not arrive until April 1st, well after the 45 day window to open said complaint. There's a certain kind of calculating, evil genius in that. I don't believe that the timing is a coincidence. My first thought was that Outerinner.com had complaints opened in the past and figured out a way to get around it. But then I thought maybe I was jumping to conclusions and I should give customer service the chance to fix their mistake. When I did, the customer service rep asked for really invasive things - first, to take pictures of myself in the dress, and then for my measurements. When I explained that how weird that request was and that one of the dresses was for someone else who wasn't super happy with the way her dress fit, they suggested the following things: - To alter the dress. (After having waited for two months for the dresses to arrive in the first place, I doubted that the alterations would be done in time for my wedding. Additionally, shipping the dresses back and forth again would cost over $100.) - To have the dress altered here. (Which would likely be more costly than the dress.) - To order a new (custom) dress from outerinner.com at 20%. (No thank you. I've had the WORST customer experience of my life so far.) - To sell the dress to a friend at cost. (What? Really? This assumes that I have a friend who is my size getting married soon. And that I am totally fine with selling my friend a dress that I found to be poorly made. Clearly, outerinner assumes that I don't want to build lasting friendships with other brides.) Please space yourself the horrible experience of ordering from this shady company. My partner and I are both students, so I thought I was going to save money by ordering a dress from Outerinner.com - but instead, I am out the cost of two dresses and shipping on top of the dress I will actually be walking down the aisle in. Don't order from this company.