Lindsey
Worse Than "You Get What You Pay For"
I purchased a wedding gown from Outer Inner a couple months ago. I was hesitant to do so, but the reviews were glowing and the price point was great. The dress arrived last week and, though the description says the bodice is embellished with beaded lace, there is no beading at all. Not only that, but the embellishments are sparse and don't look like the picture, the sewing is poor, the materials as cheap as possible and it's too big, even though it was supposedly made to my measurements. I contacted Outer Inner customer service to request a refund, as the dress does not match the description, and first received a flat out refusal, then after days of explaining the situation to customer service and finally threatening to dispute the charge, an offer to refund 30%. The dress is 100% unusable, so I'll have to get my credit card co. involved. Lastly, I posted a review of the dress a week ago, accurately describing my experience (not being nasty or needlessly rude), which was supposed to be reviewed by Outer Inner staff and posted within 24 hours. It STILL HASN'T BEEN POSTED. I believe they are neglecting to post negative reviews, so that consumers see all the positive reviews and make a purchase. If you're considering using this company to purchase a special occasion dress, I strongly urge you to reconsider as I believe you will be very disappointed.