Jon H.
I am not sure why it took so long to receive responses from them, recently they have been much more responsive to my questions and have been helpful in resolving my issues with installation.
I purchased the 12v ac/heater for my camper van. There was absolutely no instructions on which connector went into which receptor. I tried contacting the company through their website multiple times and never received any response. Customer service is non existent.
Response from OutEquipProMay 10, 2024
Dear Jon Hicks, I want to personally thank you for your thoughtful review and feedback. It's through insights like yours that we are able to continually refine our products and customer service. In regard to your comment about the connectors, all of our air conditioning systems are designed with a common industry approach in mind. The connectors are intuitive and keyed in such a way that they can only connect appropriately with their corresponding receptors, aiming to make the installation process easy and avoid any mishaps. We understand the confusion and frustration you experienced due to the lack of specific instructions in this regard. We have taken your suggestion to heart and are working on enhanced guidelines that will elaborate on this aspect of the installation process. Your review has been valuable in highlighting this area for improvement. We also sincerely apologize for the delays you experienced in our communication. We've taken your feedback seriously and have implemented measures to ensure more timely responses in the future. Thank you once again for your patience, understanding, and helping us to improve the overall customer experience. We're glad to see you are now satisfied with our responsiveness and we assure you of its continuity. Best Regards, Michael OutEquipPro Customer Service Team