Outdoor VoicesReviews of outdoorvoices.com

This is a company I fell in love with while I was in school in Boston. It was new and thinking outside of the box. It also had wonderful customer service. I am sad to say I will not support them moving forward. I reached out to them regarding an order I placed with in ten mins of placing the order and they never responded. I reached out 24 hours later. Still no response. Unfortunate that these once great and stand apart companies have fallen into the same corporate BS as everyone else. Go find a new independent sports related gear company and support them. Outdoor voices is no longer concerned with customer service, regardless of their reply. It’s obvious in their thread here!

We purchased two pairs of Wilson tennis shoes which cost $160. Everything seemed to be going well and the package was sent. It arrived today and to our surprise it was a pair of fake gucci sunglasses. Looks like we were scammed. Do not buy anything from them, unless you want to lose your money.

Worst customer service ever. I suspect they’re using some sort of AI reply. No resolution, no solution, so I gave up and returned $100 worth of items. Now they’ve lost the return. Had to go to my credit card and start a claim. And I still haven’t heard from an actual human. Just auto responses. All because they have a quality control issue. Sizes are very inconsistent. If their products fit, they’re very comfortable. But don’t order online!

trying to contact their customer service is completely frustrating. It took them several weeks to get back to me and did not follow through on addressing my concern. I tried to email them back to tell them this and has now been another several weeks and I’ve heard nothing. I really like their clothes but I can’t deal with poor customer service. beware!

I purchased a set (pants and top) in a fabric called FrostKnit. It's supposed to be extra warm but it's not. What's worse, for a few hours after unpacking, both items had an awful smell a.k.a. offgassing. I don't think a clothing company should be using fabrics that are so toxic that they offgas. (For reference, I have a really poor sense of smell, if I smell something it's usually much worse for most people.)

The RekTrek shorts are amazing. I wear them all the time, they're beautiful, long lasting and very comfortable.

Paid $128 for pants that I had to return and only got $78 returned when they didn’t fit. Won’t be buying from Outdoor voices again. Horrible customer service.

Just awful. Clothes looks nothing like what you see on the website, the colors, fabric, etc. are off. 25$USD shipping + 25$USD shipping for returns. I only got reimbursed half of what I paid. They make you pay 25$ to return an item and force you to go in person to a UPS shipping point with un unsealed package so that workers there can review it?? In 2022?? Will never consider shopping there again. Do not recommend for Canadian customers. Will spread the word far and wide. Bye Outdoor Voices ✌