Amy C.
Terrible customer service
Very disappointed with this experience. We're now nearing three weeks since I placed my order for a Duck cover (which the website indicated was available and would ship in 2-3 days). My order still has not shipped. No one reached out to me to give me a heads-up or acknowledge the delay. I cannot recommend this website and will never order from them again.
Response from Outdoor Furniture PlusJun 11, 2021
Hi Amy, Thank you for reaching out. You are absolutely correct on the duck covers. We have been getting incorrect shipping information from the factory warehouse which is where these are shipped from. As a result right after you placed your order we have made all of these items unavailable to order. Our word with our customers is more important. Unfortunately, they like many other companies that import items have experienced significant delays. If you'd like to make changes to your order or cancel your order, all you have to do it contact us direct. We respond to customers very quickly and would be happy to help you. I look forward to hearing from you. Take care, Holly