Out&Back OutdoorReviews of outandbackoutdoor.com

Ordered women's cross-country ski boots. Sat back and waited. Two weeks went by and I emailed to see where my boots were. After several back and forth emails in which I was assured that my two-week old order was being processed, I suddenly received an email saying that my money was being refunded. WTH, I asked, and was told that they never had the boots I'd ordered. Two-weeks later?! Very disappointed in this shoddy company. Buyer beware!

Disappointed. Item didn't ship after 7 days and I called it quit and canceled. Not worth the time and effort to save few dollars on used products.

I bought some ski bindings that were on sale for Black Friday. A week later I received an email stating my purchase was going to be refunded with no explanation. Normally, this wouldn’t have been a huge deal, but I lost out on deals from other websites for the same product. It doesn’t appear to be an inventory issue since they’re still listed on their website. I don’t typically leave reviews, but the lack of communication and time/money wasted made shopping here a less than ideal. If there’s somewhere else selling the same product for around the same price, I’d recommend buying elsewhere.

Great prices on outdoor gear and friendly customer service! Took advantage of their Black Friday deal and loaded up on a bunch of ski gear for the coming season. I'll definitely be buying more gear from O&B in the future!

My shoes arrived exactly as described: pristine. Best price on the Internet AND they arrived within days of ordering. Altra's new Olympus 6 shoe is sorta garbage (uncomfortable and badly made), so I'm buying up all the old model Olympus sneakers (in the Orchid color) in my size. I'll be checking Out & Back Outdoor every time I'm in the market for outdoor gear. VERY happy customer here!

Quite incompetent. I ordered a tent, great condition and all but received a rainfly from a different tent that was way too small. I mistakenly did not set up the entire tent and it was then too late to return. They did not seem to have the rainfly that I needed, and so I had to find one myself and pay 180 for it. I received a 75 dollar Giftcard as compensation....ok. Then I used it to buy a new camping mat from Thermarest and received....a blue jacket. Yes...this is not a joke. Not sure that I would buy anything from this website unless you want a surprise package.

Ordered a pair of used Armada Locators. They were shipped promptly but on inspection there was a nasty core shot on one base. I reached out and spoke with Zach, sent him a picture and he responded with a couple of options to make it right, we agreed on one and all is well. Very conscientious customer service, as a result I will happily recommend them as well as shop with them again.

I recently purchased a high-end Silca frame pump for my cherished classic '80s Eddy Merkx road bicycle. The price at Out & Back was significantly less than any other sellers. Condition was advertised as "like new" and, in fact, it arrived (promptly and for free) in its original, unopened packaging. All around a great experience and I will return to Out & Back. Also a great way to reduce the waste associated with returned and lightly used outdoor gear.