Out&Back OutdoorReviews of outandbackoutdoor.com

This company will actually ship items, but if it’s the correct item is the question. The company is either just understaffed/poorly trained, or there’s light fraud occurring. I had bought a roof rack from them, and they sent me the wrong item. They never answered at first, but then refused to belive it was their fault. I had to dispute with my credit card to return this. I was a bit busy and took a couple days to ship it back, and the company actually accused me of trying to steal the item. I shipped the item off when I had time, and guess what. The item return at my door the next days the company had sent a return label, addressed to me and not them. After telling them this they finally sent the right label, the item was returned and my money was refunded. The company never actually apologized for they way they handled themselves. Definitely one of the more frustrating orders I’ve had. I can understand the shipping issues and even the label mix up, but let’s be professional here, it’s really bad business to accuse your customers of trying to steal items, especially ones that you incorrectly shipped in the first place. It really points the finger of fraud towards you more.

This company posts generic photographs on their website and refuses to provide pictures of the actual item they are selling. When I contacted Out&BackDoor on February 5th 2025 for proper pictures if an item I was interested in, their Customer Service sent me a link to a sketchy website with a blurry photo. I would not conduct business with this company.

Ordered sunglasses 3 weeks ago. They charged my card immediately. Still waiting for them to arrive!

Ordered women's cross-country ski boots. Sat back and waited. Two weeks went by and I emailed to see where my boots were. After several back and forth emails in which I was assured that my two-week old order was being processed, I suddenly received an email saying that my money was being refunded. WTH, I asked, and was told that they never had the boots I'd ordered. Two-weeks later?! Very disappointed in this shoddy company. Buyer beware!

Disappointed. Item didn't ship after 7 days and I called it quit and canceled. Not worth the time and effort to save few dollars on used products.

Quite incompetent. I ordered a tent, great condition and all but received a rainfly from a different tent that was way too small. I mistakenly did not set up the entire tent and it was then too late to return. They did not seem to have the rainfly that I needed, and so I had to find one myself and pay 180 for it. I received a 75 dollar Giftcard as compensation....ok. Then I used it to buy a new camping mat from Thermarest and received....a blue jacket. Yes...this is not a joke. Not sure that I would buy anything from this website unless you want a surprise package.

Never received what I ordered. Was essentially told "tough luck" when I inquired.

as a seller, be very wary of this company. It's currently August and I haven't been paid for items the company received in May. They say they are "working on it" and "please have patience." This isn't what I signed up for - they initially said I'd be paid within a few days of them receiving the items.