C Parker G.
Ouros is great, shipping was not.
Vijay was wonderful from start to finish. Very communicative in updating every step of the way, they even sent over pictures and gifs during the process which was very helpful. The ring is beautiful and I'm very happy with the final product. That being said, I do need to mention that the experience with the delivery service uniuni was awful. They gave me an incorrect time frame and then sent me an email telling me the delivery failed but never mentioned any reasoning for why it failed. I had to take days off of work to try and recieve the package and it took forever to find a real person hidden behind all the ai chat bots. Once I did have a real person from uniuni they were unhelpful and refused to answer any questions other than to refer to their tracker app. Would not order again if shipped through uniuni. But my experience with Ouros was wonderful, thank you again for your wonderful help Vijay.
Response from Ouros JewelsJul 24, 2026
Thank you so much for sharing your experience with us! As much as we're glad to know you're happy with your purchase, we're also really sorry that the shipping caused you any inconvenience. We'd really like to apologize for the problems you faced with UniUni's shipment, as this was genuinely a once in a blue moon time we faced issues with any shipped parcel. However, this ofcourse shouldn't be an exception, as we know your purchase from us was a present for your girlfriend. We'd really want to look forward to working on your next purchase and make things right for you!



